Specialist Services


LYC GLOBAL


AWARD WINNING CONCIERGE SERVICE


Service Model to Marinas With over 8,900 and


L


growing yacht concierge requests, the team at Luxury Yacht Concierge knew they were onto something with LYC Global. Four years ago, Luxury Yacht


Concierge (LYC) launched at Flisvos Marina, Greece’s only 5 Gold Anchor Marina and Greece’s only mega yacht destination, with a business model that was based on the luxury hotel industry. One of the Founders of


LYC, Georgette Alithinos says, “We believe each marina owes it to their clients to have an in­ house concierge service because marinas are much like luxury hotels. Therefore, the services they offer are just as important as their infrastructure”. Ever since LYC has positioned itself as experts in yacht client services, with a 99% customer satisfaction rate and winning the coveted 2017 Tourism Award, they’ve taken their successful business model


YC Global Redefines the Yachting Experience by Bringing their Award­ Winning Concierge


and rolling out with LYC Global. LYC Global is a worldwide concierge marina franchise based on their proven in­house yacht concierge methodology that brings the power of profit to marinas. “Marina yacht clients have


evolved… they expect more. They’re no longer interested in just berthing. They want the full­service experience, on and off shore and that’s the reason we’re always developing new products to enhance their experience”, Georgette explains. A marina concierge


makes sense when considering clients spend thousands or millions to charter or own a yacht. They want and expect the red­carpet treatment all the way, from transfers to hotels to restaurants. Everything from the mundane to the extraordinary... it’s all about the full yacht experience that does not end simply at mooring. LYC Global is a membership in­house concierge model. This model enables marinas to collect and retain client contact by having direct access to clients.


48 F&A / September 2017


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