BWML - CRT Awards
NEW IDEAS TO SUPPORT OUR CUSTOMERS ARE THRIVING AT BWML
A
t a ceremony on Thursday 6 July 2017, held at Anderton Boat
Lift in Cheshire, British Waterways Marinas Ltd (BWML) came first in the Innovation & Productivity category of the Canal & River Trust’s Waterways Alive Awards for 2017. The Award, presented by Richard Parry, Chief Executive of Canal & River Trust, was for BWML’s implementation of Harbour Assist. Harbour Assist provides the marina staff with access to a live view of customer data, delivering faster response times
to queries, improved quality of service and it also allows customers to make payments and service their own account online. Commented Jeff Whyatt,
Managing Director of BWML, ‘The award recognises the transformation in the way we hold and manage our customers’ data and the work that has gone into the project across the business in making the implementation a success. The past twelve months have seen significant changes in many of our core processes and procedures (not without some
Winner of the 2017 Waterways Alive Award for Innovation & Productivity
“ 16 F&A / September 2017
challenges!) and it is great reflection on the work done by everyone at BWML to be recognised in this way.’ Richard Parry said, ‘The winning projects were all unique and exceptional, reflecting the variety of activities the Trust carries out: from major repairs as we recovered from the Boxing Day flood repairs and skilfully managed one of the most complex gate installations at Doncaster, to smaller scale but vital outreach work with local brownie guide groups. Vital volunteer work to capture the Trust's property records, and the transformation of BWML's customer management system were also recognised ‘I would like to say thank
you to everyone who entered the awards and congratulate the finalists for their achievements. Across this year’s entries I have seen more great examples of our creativity and innovation, of teamwork and partnership, and outstanding commitment to the Trust’s vision and values. Whilst they are very different in size and scope, in every case, it took all the dedication and resourcefulness of those involved to achieve the end result. We can all be proud of what they and we all have achieved.’
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