• McLeods “Now tha
McLeod’s Cu tome Re ationship make
mak s it asi “N
t easier to at logist c
more i por a wayswe reac
gistics ha or mpo tant than ever to ma
ustomer RellationshipManagem to coo dinat ou sale effo s
ordina e our sales efforts as expxpandedded to 85
manage a h out to customers. McLeod’s
anagement
85 people,le it’’s e the variouous
s Custome er
RelationshipManagement module plal ys a significant role in the work we do every day. It helps us avoid stepping on each other’s toes, and keeps us from contti th
tacting the same customer in multiltiple offices without realizing it.”
• Drivers can use an internal load board to find the best loads
“One way we try to make life better for our drivers is by creating an internal load board. This works similarly to a customer portal. Drivers can log in and view available loads. Whenever we post a load in PowerBroker, that load shows up on the internal load board. If a driver sees a load they want, they can call in and talk with the person associated with that load. The drivers really like it. A lot of our drivers are owner-operators, and they had been in the habit of calling specific terminals. We have more than thirty terminals, so instead of relying on the one or two terminals that they had been using for everything, now drivers are able to see all of their options with us. Whether it’s on our logistics side or our asset side, we want our drivers to have the best possible visibility into all possible loads, and this is a good way for that to happen.”
• The Billing Accelerator tool has streamlined the billing process
“As we grew, it became harder and harder to keep pace with billing. We hired more people, but we also needed to find ways to automate the billing process. McLeod is great in this way. More and more of our billing is handled automatically. McLeod’s Billing Accelerator definitely allowed our billing staff to increase their productivity. It streamlines the billing process by electronically monitoring the required paperwork for each invoice and helping us get all of the documentation collected faster.
62 A C HIEVE MORE
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