NEWS ROUND-UP ACI: strong headwinds lie ahead


‘Connected’ passengers travel better, says SITA


Technology continues to play a critical role in enhancing passengers’ overall satisfaction with the travel experience from booking to baggage pickup, says air transport technology specialist SITA. According to its annual IT Passenger


Trends Survey, 74% of passengers say they would welcome push messaging services for flight and gate alerts, 57% would use airport wayfinding, 52% use WiFi when available, and 59% would use digital travel concierge services regularly if available. The use of WiFi beats 46% of those who


choose to eat and drink and 44% who spend time shopping. Perhaps unsurprisingly in today’s


digitally connected airport environment, technology users expressed a higher degree of satisfaction than non-technology users at virtually every stage of the travel journey. Overall, technology users’ satisfaction


scores were up 8% higher than those who used manual processes, with overall satisfaction rates recording a s core of 8.2 out of 10. When it comes to devices, 70% of


passengers carry two or more and 98% carry at least one. The


increased usage of


technology-based services provides an added bonus, says SITA, as passengers are eventually more likely to swap over to newer, more efficient platforms such as smarter mobile-enabled websites to book and check in. Meanwhile, airline and airport apps allow


passengers to better plan their journeys by providing personalised information about flights, baggage and gate wayfinding.


Concession Planning International (CPI) reports it has been awarded a specialist airport commercial planning input role for the NZ1.8bn ($1.3m) development of Auckland Airport in New Zealand. CPI says this is an important contract,


since it is expected to ‘transform the user experience at New Zealand’s


A cocktail of low-cost carrier pressure on aeronautical revenues, changing passenger behaviour and online competition on airport retail and advertising mean ‘strong headwinds’ in commercial revenue generation for Europe’s airports – where 47% already make losses. This was the cautionary ‘state of the


nation warning’ delivered by ACI Europe Director General Olivier Jankovec (right) to a packed delegation at last month’s European airport industry AGM in Paris. He warned the association’s senior airport


managers that 47% of Europe’ airports make losses compared to 60% in 2013 and this is even worse for smaller regional airports. These more modest operations have not


seen their finances improve, with 76% still in the red – a percentage almost unchanged in the last three years. Revenue-generating options are also


limited, he says, with low cost carriers ‘having moved upmarket’ and airlines focusing on primary and larger markets. As a result, he says network development


opportunities and revenue generation are becoming harder to secure at these airports, following years of cost-cutting which now limit the extent of further efficiency gains. Ironically, all of this pressure comes at the same time that Europe’s airports handled


more than 2bn passengers for the very first time in 2016, after three years of welcome sustained growth in excess of +5%. Europe’s airports have also added more


than 300m passengers since 2013 – making significant contributions, together with airlines and other aviation partners. Jankovec said: “In the EU alone,


passenger traffic has expanded by +22.2% since the global financial crisis – three times faster than GDP. “This primarily reflects wider dynamics


in the travel and tourism industry driven by digitalisation, experiential consumerism, rising inbound demand from emerging markets, affluent baby boomers and ultra- mobile millennials in Europe.” He said traffic ‘continues to be extremely


dynamic’ and growing at +9% since January of this year, helped by an uplift in the global economy, plus continued airline capacity. (See www.trbusiness for the full presentation).


CPI wins Auckland Airport commercial contract


busiest airport’. It also follows the earlier announcement by Auckland Airport that it had appointed a consortium led by Mott MacDonald to complete the design. According to CPI, the airport will


undertake several major infrastructure projects across the airport between 2018 and 2022, with the team’s design brief to create co-located international and domestic terminals. CPI must also offer considerable


operational and customer service benefits while focusing on delivering the optimal commercial scheme for future users of the new facilities.


the re-oxygenating


CHARCOAL + OXYGEN


activated charcoal paired with a burst of fresh oxygen


impurities are out, fresh oxygen is in. immediately skin looks brighter and pores look decongested.*


*4-week self-assessment study, 48 women ages 20-35 using the product 3x per week.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64