Efficiency, engagement, and attention to supplies and costs are three big factors that are part of the quality equation. Here's guidance from experts on keeping your balance in challenging times.


By Sara Wildberger


Ultimately, efficiency is not about saving time or money. It’s about continually and effectively improving resident experience. In senior living, saving time or money isn’t sufficient for a program or process to prove


itself. The ROI must include mission. The bottom line is quality. Attention to finances and resource use prepares a community to operate safely and


well, every day and during occasional emergencies. Efficient and effective practices keep workers engaged—feeling like they’re truly making a difference through everything they do magnifies the effect that brings people into senior living in the first place. Smart practices give everyone on staff the resources they need to say yes, to slow


down, to take time to listen and enjoy time with residents. Having enough resources and a strategy that aligns both with mission and everyday activities provide the foundation needed to provide the moments that make community life extraordinary. The tips shared in this issue recognize this reality. They’re shaped from experience in mission-driven business, servant leadership, and dedication.


BEEFING UP YOUR BUSINESS KNOWLEDGE p.14 | THE MOST IMPORTANT DATA TO CHECK EVERY DAY p.16 | NO MORE MEANINGLESS MEETINGS p.21 FINANCE TERMS GLOSSARY p.26 | THE PRICE OF POWER p.32 | GETTING MORE FOR YOUR CULINARY INVESTMENT p.34 | BENCHMARKING ENERGY COSTS p.36 A LITTLE EDUCATION AVOIDS AN EXPENSIVE CYBERSECURITY BREACH p.38 | TACKLING THE WORKFORCE RETENTION CHALLENGE p.44


SEPTEMBER/OCTOBER 2020 ARGENTUM.ORG 9


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