VOLUME 27, NUMBER 5


CONTENTS


32 38 IDEAS YOU CAN COUNT ON 8 42


Efficiency, engagement, and attention to supplies and costs are three big factors that are part of the quality equation. Here's guidance from experts on keeping your balance in challenging times. Plus: 30 tips to boost efficiency from housekeeping to strategic plans.


DEPARTMENTS


OPERATIONAL EXCE LLENCE


36 New toolkit from ENERGY STAR and Argentum helps you save on energy costs.


40 Change Agent: McKinsey partner John Means discusses changes in store for senior living with pandemic’s effect on the economy.


WORKFORCE DEVELOPMENT


44 Communication, validation, empowerment, and more: Words to remember to help boost retention.


REDUCING ELECTRIC AND GAS COSTS WITHOUT FEELING THE BURN


Consultant shares top factors to look for when you work out an energy contract.


FINDING AND FIXING CYBERSECURITY LEAKS STARTS WITH EACH OF US


Cybercriminals can cost you. Thought Leader Diana Burley, Ph.D., of American University offers ways to protect your company and yourself.


SMALL STEPS


Getting diversity, equity, and inclusion programs started even when you’re strapped for resources: DEI consultant Lily Zheng tells how.


7 EDITOR'S LETTER


46 FROM THE EXECUTIVE DIRECTOR’S DESK


48 THE HEART OF SENIOR LIVING


50 ARGENTUM ADVOCATES FOR YOU


54 PEOPLE AND PLACES


Be sure to visit argentum.org and subscribe to receive Argentum Daily, our daily e-newsletter, for access to the latest news, research, and initiatives related to senior living.


CONNECT WITH ARGENTUM argentum.org/facebook


argentum.org/twitter argentum.org/linkedin SEPTEMBER/OCTOBER 2020 ARGENTUM.ORG 5


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60