MAKING MEETINGS MORE MEANINGFUL
Nicole Moberg, COO at Thrive Senior Living, is changing the meaning of meetings. Inspired by the book Death By Meeting by Patrick Lencioni, she took a listening tour of Thrive communities to discover what they wanted and needed. Part of this was a hard look at meetings culture: Were meetings effective? Was communication productive? Here’s the strategy that resulted.
• Daily Stand-Up, five to 10 minutes. A schedule-oriented, administrative meeting providing the team a daily forum for activity updates and scheduling.
• Weekly Community Insight Meetings (CIMs), about one hour. Tactical and cross-functional, CIMs focus on discussion and resolution of issues impacting near-term objectives. They include leaders from the Thrive Hive (home office) and community leaders. These meetings are most productive when there is no pre-set agenda, allowing the team to first review priorities and successes/failures, then set the rest of the meeting’s agenda for discussion—topics such as culture, scorecards, challenges, and problem-solving. The final CIM each month, “Look Back to Move Forward,” examines performance for the month on several key areas and sets a “plan to win” for the following month.
• Weekly one-on-one meetings. Each week, leaders meet with each team member in their department. This has always been part of the Thrive culture.
• Monthly All-Hands Leader Call. These strategic meetings, critical to leadership, cover big topics with long-term impact on business; processes used include groupthinks, debate, and idea-sharing.
• Quarterly Review, one or two days. An off-site retreat to give teams a chance to step away from the business and deep dive into issues such as interpersonal performance of the team, company strategy, employee performance, and SWOT analysis.
WE DON’T MEASURE SUCCESS IN TRANSACTIONS. WE INVEST IN RELATIONSHIPS.
Attractive capital, purchasing leverage and industry-leading business intelligence tools are just a few of the many ways we support your efforts to optimize your business and deliver the highest quality of care.
sabrahealth.com SEPTEMBER/OCTOBER 2020
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