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VOLUME 27, NUMBER 1


CONTENTS 6 TECH THAT WORKS TOGETHER


Connecting through communication is an essential part of wellness. What tech can make it easier? Plus: The new PERS, staffi ng needs and technology, and data on smart speaker and smart phone use by age.


DEPARTMENTS


OPERATIONAL EXCE LLENCE


28 Benchmarking water and energy use is worth your while—plus water-saving tips.


WORKFORCE DEVELOPMENT


36 A look at the engagement- retention link—plus tips on improving both.


QUALITY IMPROVEMENT


40 The many ways best practices can benefi t our industry—and our residents.


3 EDITOR'S LETTER 40 ON QUALITY 41 THE HEART OF SENIOR LIVING


42 FROM THE EXECUTIVE DIRECTOR'S DESK


43 Q&A WITH THE EXECUTIVE DIRECTOR


44 ARGENTUM ADVOCATES FOR YOU


46 PEOPLE AND PLACES


Be sure to visit argentum.org and subscribe to receive Argentum Daily, our daily e-newsletter, for access to the latest news, research, and initiatives related to senior living.


CONNECT WITH ARGENTUM argentum.org/facebook


argentum.org/twitter argentum.org/linkedin JANUARY/FEBRUARY 2020 ARGENTUM.ORG 5


20 24


LANDSCAPING CAN GROW ENGAGEMENT WHILE IT’S SHRINKING EXPENSES


New techniques in planning and planting for longer-lasting, water- saving planting.


LICENSING KEEPS YOU IN LINE WITH COPYRIGHT LAWS


Updates on movie and music umbrella licensing for public performances.


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