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Stakeholder engagement Here are a few ways we regularly engage stakeholders as part of our integrated approach:


STAKEHOLDER GROUP EXAMPLES OF ENGAGEMENT Customers


To achieve our mission, we work to understand and anticipate customers’ reliability and service needs. Other related activities include: • Provide the sustainable solutions and energy-efficiency services customers want to help them manage costs • Collaborate with partners to educate customers about public safety • Engage customers in pilots and demonstrations for emerging technologies • Regularly meet and conduct site tours with large business customers to get feedback on business and community issues


Shareholders


We provide value to shareholders by focusing on the fundamentals of our business — operational efficiency and effectiveness, prudent and sustainable business management and reliable power delivery. We update shareholders regularly about: • System reliability and availability • Management of operating costs • Ongoing work with the Oregon Public Utility Commission to maintain fair prices that offer a competitive return on equity


Community


By collaborating with a vibrant community of customers, elected officials, policy leaders, regulators and other stakeholders, we help strengthen our region and create a solid platform for PGE’s success. Related activities: • Actively support public policies to help keep Oregon a good place to live and work (see below) • Strive to ensure environmental legislation and regulation that result in reasonable prices for customers and facilitate a smooth transition to a low-carbon future


• Lead and collaborate with community partners to create a thriving regional economy through business development and investments in workforce development programs


Employees


We create and maintain a safe, rewarding workplace that values diversity, ethical behavior and continuous improvement on behalf of our customers. Related activities: • Engage employees in safety and well-being through workplace programs, training and regular communications • Inspire employees to contribute their time and money to community organizations they care about • Develop our future workforce through succession planning, professional development and knowledge transfer


POLICY LEADERSHIP Prioritizing what’s important


In addition to ongoing conversations with our stakeholders, we survey key regional leaders every other year to ask them how we’re doing on performing our public responsibilities. This includes a cross-section of constituents ranging from those in the energy, education and environmental sectors to those involved in business, political and community issues.


Our 2013 survey showed that 96 percent are satisfied with PGE. It also indicated: • 85 percent rate their relationships with PGE as better or much better than other organizations they interact with, a slight increase since the last time we conducted this survey.


• Customers appreciate the willingness of PGE senior management to engage on a variety of challenging issues.


• Participants feel PGE’s biggest challenge is to control prices while meeting resource, reliability and environmental targets.


• Participants feel PGE needs to maintain focus on economic development.


Reviewing recent activity The following examples provide a brief look into some of the initiatives we’ve supported in recent years: • 2014: We supported adoption of legislative language allowing the Oregon Public Utility Commission to review green power products — an important step in helping us potentially offer those products to our commercial and industrial customers.


• 2014: We supported modifying the Renewable Energy Standard to protect the law from a potential ballot initiative that would have significantly weakened the standard.


• 2013: We worked to preserve funds that were set aside for weatherization services for low-income residents in our region.


• 2013: We supported extending a supplemental 35-cent meter charge that helps subsidize energy costs for low- income customers, which we first worked to enact in 2011.


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