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“We listen to and engage with our customers so we can meet their changing needs and make it easy for them to do business with us.”


— Carol Dillin, vice president, Customer Strategies & Business Development


Helping customers make smart choices In 2011, we launched Energy TrackerSM


2013 AVERAGE RETAIL PRICE COMPARISON — a free online tool that allows residential


and business customers to better understand and manage their energy use, and provides tips for saving energy. Watch a video about our Energy TrackerSM


tool.


We also offer Energy Expert — a more advanced tool for large, commercial customers to alert them to anomalies or spikes in energy use and help them manage their bills.


ENSURING FAIR PRICES


Thanks in large part to a diverse mix of generating resources and abundant hydropower, we are able to provide power at prices lower than national averages for the majority of our customers. Our prices are lower compared with regional U.S. utilities represented in the Western Electricity Coordinating Council; however, they tend to be higher than utilities in the Pacific Northwest due to the mix of our generating resources.


Learn how we set prices and plan for future investments in the Financial Performance section.


Residential (cents per kWh) NATIONAL*


REGIONAL** PGE


Commercial (cents per kWh) NATIONAL*


REGIONAL** PGE


Industrial (cents per kWh) NATIONAL*


REGIONAL** PGE


12.12¢ 12.65¢ 10.46¢


10.29¢ 11.73¢ 8.56¢


6.81¢ 7.46¢ 6.10¢


Data source: Energy Information Administration based on utility annual sales and revenue * Investor-owned and public utilities greater than 1 million megawatt hours in retail sales nationally ** U.S. investor-owned and public utilities greater than 1 million megawatt hours in retail sales in the Western Electricity Coordinating Council


Top-decile Top-decile


ranking for business customers*


ranking for residential customers*


No. 4


nati onally for large key customers**


High customer satisfaction


* Market Strategies International 2013 Electric Utility Satisfaction Study ** TQS Research 2013 survey


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