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Customer value


CUSTOMERS ARE AT THE CENTER OF EVERYTHING WE DO We provide peace of mind with safe, reliable electric service at a reasonable price, and deliver the sustainable solutions our customers are looking for.


Reasonable prices


ENCOURAGING CUSTOMERS TO SAVE ENERGY Promoting energy efficiency


Energy efficiency is one of the primary ways we seek to close the gap between energy demand and generation capacity. During our 2007 Integrated Resource Planning process, we recognized that insufficient funding could impede customer energy-efficiency efforts and lead to lost opportunities.


We worked with our stakeholders to successfully lobby for legislation that provides more funding for residential and commercial customers who drive energy-efficiency efforts. Funds come from surcharges our customers see on their bills. In turn, customers can directly benefit by participating in energy-efficiency programs offered by the Energy Trust of Oregon, and all customers indirectly benefit as energy efficiency displaces the need for higher-cost sources of power.


We strive to increase awareness and promote participation in energy-efficiency programs offered by the Energy Trust of Oregon for residential, commercial and industrial customers. Programs range from energy saver kits, refrigerator recycling and heat pump incentives for residential customers to lighting upgrades for commercial and industrial customers.


2013 total: 833,129


CUSTOMERS BY CUSTOMER CLASS


87% – Residential 12% – Commercial 1% – Industrial


ENERGY DELIVERIES BY CUSTOMER CLASS


2013 total: 19,419,000 MWh


ENERGY SAVINGS BY SECTOR


In 2013, our customers saved 312 million kilowatt hours through Energy Trust of Oregon energy-efficiency programs.


27% 38% 35%


COMMERCIAL 117.5 million kilowatt hours


INDUSTRIAL 109.5 million kilowatt hours


RESIDENTIAL 85 million kilowatt hours


40% – Residential 38% – Commercial 22% – Industrial


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2013 Sustainability Report


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