drain TRADER
DALROD move into Oxford
James Stone
At DALROD, we’ve recently celebrated our 35th anniversary as a business. And what better way to celebrate, by expanding the number of service centre locations. We’re delighted to be adding Oxford to our ever-growing portfolio and providing a service to even more customers’. DALRODhave significantly increased their service centres across the UKto meet demand.We provide a genuine 24-hour service to the entireUK, with local technicians based in your area ensuring delivery is never compromised.DALROD’s specialist commercial and domestic teams are always on hand to solve your drainage issues. TheOxford ServiceCentre will be run by Director, James Stone,whois making themove toDALRODafter a successful career in facilities management. Heworked for a number of large multi-national companies, for almost 20 years beforemoving on to a competitor. He latterlyworked for a boutique property services organisation. In that time, his role was within the sales environment, which has also crossed into an operation role/capacity. “Afriend recommendedDALRODas he knewIwas interested in owningmy ownbusiness. He’s been talking about it for a number of years, due toDALROD’s fantastic reputation, but I didn’t look toomuch
62 drain TRADER | September 2020 |
www.draintraderltd.com
into it until Iwas ready to explore business opportunities on
offer.The COVID-19 pandemic and furlough leave gavemetime to considermy future. I approachedDALRODand spoke to and met GeneralManager Jon Kynaston. I asked questions about the industry and whatDALROD stands for as this is very important tome. It was clear therewas a good match betweenmyself and the business in terms of ethos and howI work. And the family element of the business suitsmemuchmore than a big corporate company.”James said. “It’s about the customer experience, ethics, and cultural alignment betweenmyself and the company.”He continued. James is experienced in facilities management, which is a sector DALRODsupply, his background will prove beneficial in hisnewrole as the Director of his ServiceCentre and help his teamof technicians. He’s clear about his short term aims, to ensure long term success for his ServiceCentre. “Forme, I haven’t comefromthe drainage industry, so I need to understand procedures and utilisemy experience fromworking in the facilities management sector (the other side of the coin) to help ensure customer satisfaction is to the highest standard.
James is excited about the challenge that lies ahead.
“I’ve enjoyed every part ofmy business ownership training, learning newoperational skills. It’s about solving problems asmuchas it is about unblocking drains and going that extra mile for the customer. It’s about the issue and howyou can solve it, and prevent further problems, more than just using a jetter to clean the drain out. It’s about checking to see if there are any
problems.You becomea detective, fact-finding, and investing, it’s good because no job is ever exactly the same.” James will be servicing the Oxford, Abingdon, Didcot,Thame, Brackley, Cropredy, Chipping Norton,Carterton, and surrounding areas.
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