NEWSDESK
BigChange adopts what3words to ease productivity gains for field service firms
Integration of location technology supports more precise planning and arrival times, and could reduce the time spent finding job locations by up to 30 minutes per person each day
BigChange, the field service management software provider, today announced that it has adopted location technology what3words to provide more accurate addresses for job locations, making it easier for field service teams to find their site.
By integrating the technology into its job management platform, BigChange has made it possible for customers to add a what3words address to any job booking.
what3words has divided the world into a grid of 3m squares and given each one three random words from the dictionary: a what3words address. A what3words address provides an extra layer of
accuracy to a traditional address, meaning that field teams will arrive at exactly the precise location.
This latest BigChange innovation supports more precise job planning and customer service alerts for BigChange’s customers globally and enables field service teams to be directed to an exact location - including specific building entrances or destinations in parks, rural areas and building sites not covered by street addresses. This means that no time is wasted looking for the correct location.
More than 100 UK emergency services organisations already use what3words to achieve faster and more accurate responses. BigChange estimates that what3words could save individual field- based employees up to 30 minutes per day in time spent locating jobs.
Richard Warley, BigChange CEO,
Merkland Tank appoints new Managing Director
Glasgow-based industrial tank cleaning and maintenance specialist, Merkland Tank, has announced the appointment of Colin Hotchkiss as Managing Director.
Colin joins Merkland from Loxam where he was Divisional and UK Fulfilment Director, primarily responsible for HSE, engineering, and transport and logistics across Loxam’s powered access division.
Prior to that he was managing director at well-known plant and site equipment provider Garic, and also held key positions with Finning UK spanning 11 years, including divisional general manager, where he had strategic, operational and commercial responsibility for the power systems division into a number of global market segments.
Colin Hotchkiss, Managing Director, said: “I’m excited to join Merkland Tank. I am inheriting a business with an excellent reputation for quality and reliability of service, and a long-serving trusted team who know the industry inside out. I’m very much looking forward to working with them to build on those strengths
58 | February 2022 |
www.draintraderltd.com
and lead the company into the next phase of ambitious growth.”
Acquired by equity investor Nevis in 2017, and with origins dating back more than 100 years, Merkland Tank provides a range of industrial services associated with tanks and vessels. Typical works include tank cleaning, inspection, repair, installation, and decommissioning. Clients include oil and pipelines agency, Nynas UK AB, Babcock, Amey, Balfour Beatty and Scottish Power.
Colin Hotchkiss, MD, Merkland Tank
comments: “Demand is booming for field service businesses. They are looking for innovations that make scheduling slicker, boost productivity and customer experience, and help them grow stronger.”
“This powerful functionality will enable BigChange customers to plan better, provide more precise arrival times with confidence, and save valuable hours every week by directing field-based teams precisely where they are needed.”
James Cochrane, Partnerships Lead at what3words, comments: “We’ve all experienced the horrible feeling of being late to a job because the address wasn’t accurate, and you couldn’t find exactly where you needed to be. what3words acts as a tool in your pocket to ensure you’re directed to the right place, first time, every time.”
Ian Buchan, Partner at Nevis, said: “We’re delighted that Colin is joining the business to support us to achieve our long-term goals. He has a wealth of experience of growing industrial services businesses across the UK and we look forward to working with him and the rest of the team to continue to deliver for our customers.”
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80
