THE MAGAZINE FOR THE DRAINAGE, WATER & WASTEWATER INDUSTRIES
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sometimes suffer from inconsistent standards and regulations, leading to confusion about what constitutes acceptable work.
The repercussions for contractors who are frequently called out to rectify work can be severe. It not only leads to increased operational costs but can also harm client relationships and hurt a contractor’s reputation. Word of mouth is powerful in the contracting industry, and one bad experience can lead to several lost opportunities.
What can be done?
As a DrainSafe/NADC contractor, maintaining high standards is crucial for long-term success. Here are a few tips to help reduce the chances of being called out to fix poorly completed drainage work:
• Continual training: Ensure you and your team are up-to-date on the latest techniques, tools, and regulations in the drainage industry, and that your certification is current. The NADC contracted trainer run courses which can be booked through the National Drainage Academy website.
• Quality control: Establish a strong quality control process that includes double-checking all work before it’s completed, and don’t be afraid to revisit work that may have potential issues.
• Clear communication: Communicate clearly with your clients about the work you’re doing and the standards you adhere to. Setting realistic expectations upfront can reduce the chance of complaints later.
• Use reliable suppliers and equipment: Ensure that the materials and equipment you use meet the required standards for durability and reliability.
• Prevention over repair: Focus on delivering preventative maintenance and effective solutions that reduce the chances of issues arising in the first place.
Conclusion
The survey results show that drainage contractors are regularly being called upon to rectify work that was improperly completed. Whether it’s a frequent, occasional, or rare occurrence, the data highlights a recurring issue within the industry. To combat this, contractors
Honoring a Legacy:
At the National Drainage Awards 2024, we had the privilege of awarding a posthumous Award to Ray Smith, whose contribution to the drainage industry has left an indelible mark. Ray’s dedication, passion, and leadership and particular focus on training and competence continue to inspire. Ray was part of the NADC journey from the outset and contributed greatly to the growth and development of the Association.
Though he is no longer with us, his legacy to the industry will live long into the future.
We are proud to share this special moment with you all, as we celebrate Ray's life.
linkedin.com/company/draintrader
Thank you to NADC Honorary Life President Peter Stacey for presenting the Award for Ray.
nadc.org.uk April 2025 | 59
must strive to uphold high standards, seek continual training, and communicate effectively with clients. By doing so, they can minimize these calls for remedial work and enhance the reputation of both their business.
Being a DrainSafe registered contractor is the quality mark that customers can rely on and will paly a big part in helping contractors to get it right the first time and reduce the need for rectifying poor work.
With a focus on quality, professionalism, and consistency, contractors can ensure they provide top-tier services that not only meet but exceed client expectations, keeping those “fix-it” calls to a minimum.
drainsafe.org nadc.org.uk
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