NEWS TRAVEL FORWARD
TECH THAT! HOW TRAVEL FORWARD PROVIDES A PLATFORM FOR FRESH INNOVATIONS
Andrew Doherty, senior features reporter
Travel Forward is back for a second year, and it’s shaping up to be bigger and better than 2018. The travel technology event, which runs in conjunction with WTM London at ExCeL, will welcome more than 250 tech providers and 7,000 travel executives for three days of keynote talks, seminars and networking opportunities, designed to help travel businesses learn how the latest technology can help them stay ahead of their competitors. Themes slated for discussion this
year include artificial intelligence (AI), machine learning, blockchain and the role of augmented reality (AR) before and during travel. Event manager Richard Gayle says
visitors can expect dynamism and interaction at this year’s conference: “From the inaugural event last year, we learnt the audience was hungry for knowledge that would help them transform their organisations. “This year all speakers are keen to maximise the energy in the room, and we are bringing in tools to ensure we can make all sessions as interactive as possible. We will also focus on the ‘so what’ of new technology too, and how providers and brands can utilise it to transform their business.”
HOT TOPICS As for must-see talks, Gayle recommends delegates check out KLM’s “Transforming the Digital Airport Experience for Business Customers” session, which will be held in the Keynote Theatre, Monday, at 14:15. Here Anette Schouls, manager, digital airport services, will give attendees the lowdown on how the airline applied digital transformation across its facilities and services, and the challenges they had to overcome. “It will be great to see market disruptors,
40 WTM OFFICIAL EVENT DAILY 04.11.2019
“This is a unique chance to share the problem- solving process with people you would not normally be able to”
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