this season
ONE ON ONE
OPERATOR NEWS
LoveHolidays and Tourico enter partnership
Joe Karbo GROUP CEO
WENDY WU TOURS
Expect the unexpected I always hope for the best and prepare for the worst. Our industry is a resilient one, we’ve bounced back many times through challenging periods because travel is ingrained in most of our lives as a necessity, not a luxury, and the need to escape from our busy lives will never change.
It’s all about the people and the company Being surrounded with dedicated people all striving for the same goals is enough to make me feel energised getting up each day.
Mentors make a diff erence They’re usually brutally honest with their assessments, which is important as we can all sometimes live in our personal bubbles. I found the process of writing things down and reviewing one’s progress to be eff ective. It also helps to be honest in your responses, take criticism when it’s delivered, be aware and move on.
Key business drivers Excellent communication, sharing knowledge, passionate staff , and influential leaders. Building strong relationships with both internal and external stakeholders is a must.
How to stand out from the crowd Work hard — go the extra mile, always be positive, have inner strength, care about your team members, be creative and analytical, believe in your abilities and think big.
wendywutours.co.uk
Loveholidays has partnered with Tourico Holidays, which off ers around 30,000 hotels in the US and over 1,000 in the Caribbean. According to data released by Tourico, UK hotel booking to the US increased by over 10% in 2016, year on year, and there was also a signifi cant rise in bookings to the Caribbean, including an increase of 93% to Aruba and 111% to Bermuda. Loveholidays customers can search for holidays using criteria such as TripAdvisor ratings,
budget and temperature, and are off ered fl exible payment options. Theo Demetriou, purchasing director
at Loveholidays, said: “We’ve seen a healthy demand for transatlantic trips, and by integrating Tourico’s massive portfolio of US and Caribbean hotels, we’re bet er positioned for fulfi lment. The new partnership will help Loveholidays grow in a sustainable manner, while continuing to put our customers fi rst.”
loveholidays.com
MEMBERS UPDATE
AZAMARA CLUB CRUISES will sail to Alaska and Canada for the first time as part of its new country-intensive 2019 itineraries. Other voyages for 2019 include Japan, New Zealand, Mexico and Norway.
azamaraclubcruises.co.uk
INGHAMS has launched a new interactive Learning Management System for travel agents to build knowledge on its Ski, Lakes & Mountains and tailor- made Italy programmes using engaging videos and courses.
inghams.co.uk
CRUISE AND MARITIME VOYAGES has launched two new departures from Portsmouth and Poole for 2018. The cruise line has added a further seven UK sailings aboard the Astoria for its summer/autumn programme.
cruiseandmaritime.com
COSMOS has announced a new website with an agent booking portal, having undergone a full
rebrand from Cosmos Tours & Cruises. Also new is the Cosmos Price Promise, a flexible
approach to cancellations and charges
cosmos.co.uk
Spinnaker Tower, Portsmouth
countrybycountry.com | ABTA Magazine
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