ABTA news
EVENTS
Counter terrorism awareness training
ABTA has been working with the National Counter Terrorism Security Office (NaCTSO) to offer training in awareness of different kinds of terror threats and how best to deal with them in the event of an atack. An introduction to the NaCTSO training programme has been rolled out across the country at the latest round of regional meetings. This introduction outlines the various modules available within Project Griffin (the national counter terrorism awareness initiative for businesses) and the international training programme provides an overview of the general terrorism threat to British nationals, as well as explaining how the FCO describes terrorism threats within travel advice and how best to act if caught up in an atack, whether in the UK or overseas. As part of the second phase of the roll out, the ABTA
“The course will help empower
businesses and staff to know what
to do in the event of an incident”
destinations and sustainability team, who have been trained by NaCTSO, will deliver more in-depth training seminars to members and incorporate the module into ABTA’s health and safety programmes and initiatives delivered to overseas suppliers. Delegates from Member organisations can atend a half-day training session with the team, and will be provided with presentation materials which can be used to train within their own organisations, and to train suppliers as well. Nikki White, ABTA’s director of destinations and
sustainability, commented, “Although the likelihood of being caught up in a terrorist atack remains small, ensuring that your business and your suppliers have good contingency plans in place, and that staff are briefed on the actions to take, could help minimise risk. The NaCTSO course will help empower businesses, and your staff, to know what to do in the event of an incident, and I would strongly recommend that you or a member of your staff atend and pass on your learnings to the rest of your team.”
ABTA says feedback from Members about the training has been very
positive, with most saying that it empowers staff and provides a degree of reassurance in difficult times. Members who are interested in atending a free half-day training course
can register their interest by emailing
destinations@abta.co.uk with the name of their organisation, ABTA number, and the name of the delegate who will atend; dates and venues will then be advised once the place has been confirmed.
New members
ABTA welcomed 11 new Members between January and March 2017: • G Touring Limited • Elaine’s Travel • On Foot • Best Travel Services Dot Co Dot UK • Exoticca Travel • Hooked on Cycling & Walking • HCPT • Arena Tours • Onstage Limited • Travelbee Limited • Holiday Bulls
In addition, eight new Partners joined the organisation: • West Coast Trains • Lawbit • Digital Trip • Sharjah Commerce and Tourism Development Authority • Norwegian Air Shuttle • Arthur J Gallagher Insurance Brokers • Aruba Tourism Authority • Croatian National Tourism Office
EVENTS UPCOMING
6 JUNE
Advanced Crisis Management Seminar — London
A one-day advanced level event
that’s designed to help businesses get the most from their crisis management plans. Speakers
including industry experts and representatives from the FCO, Victim Support, Securewest
International and the British Red Cross.
abta.com
13 JUNE
A Beginner’s Guide to Travel Law — Glasgow
This practical, one-day seminar is aimed at travel industry
professionals who require a basic understanding of the relevant
legal issues. This will include an overview of the legal issues for travel, with up-to-date guidance on the Package Travel Regulation,
consumer law and ATOL regulation, and best practice guidance for contracts, claims handling and data protection.
abta.com
14 JUNE Handling Illness Claims — Manchester
This one-day seminar will deliver practical guidance to help travel industry professionals gain a wider understanding of how
to manage customer illness in destination, as well as how to
plan, prepare for and respond to the increase in claims.
abta.com
22 JUNE
The Millennial Market in Travel With social media, evolving technology and the sharing
economy increasingly prominent, this one-day conference will explore how to connect with millennials and their travel needs. It will look at how they
are reshaping the travel industry and how their requirements for
holidays differ from those of other generations.
abta.com
countrybycountry.com | ABTA Magazine
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