PROFESSIONALISM


THE NORTH STAR YOU USE TO GUIDE YOUR MAINTENANCE TEAM MIGHT BE AN IMPENDING ASTEROID FOR YOUR INDIVIDUAL TECHNICIANS


As an aircraft technician in a Part


91 corporate fl ight department, I am humbly aware that my livelihood depends on how well we can quantify team performance to the people who allocate resources within my corporation. Before our directors ever hit the boardrooms with PowerPoint


8 DOMmagazine.com | may 2019


presentations detailing operating costs and fl eet plans, it is our duty to provide them with ammunition to justify an in-house maintenance team. One of the clearest metrics we can use to balance our salaries is Dispatch Reliability (DR). NBAA defi nes dispatch reliability in their FERMS


DISPATCH RELIABILITY AS A METRIC BY BEN JANAITIS


document, (Forum for Enhanced Reliability and Maintainability Standards): “the percentage of scheduled departures that do not incur a delay, cancellation, turn back or diversion.” NBAA provides this formula to get a percentage: Dispatch Reliability = (Departures – Delays) %


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