they are playing the role of an air traffi c controller. People in remote meetings tend to just disappear into the background, especially when they’re not video-based. That remote leader has to bring them out. They have to make sure people don’t [become] anonymous. When we ask people, “What is the most dysfunctional meeting type?” Everyone says, “remote meeting.” Then we say to them, “What meeting type do you most prefer?” They say, “remote meeting,” because they can just blend into the background and multitask. So, there really are a variety of approaches that can be done. But we have to get the meeting leader to think diff erently about this. If you have an hour-long meeting with 20 people on a phone call, nothing good will come from that. Those types of meetings just have to be organized diff erently and structured diff erently, and we need to do diff erent things.
Knowledge@Wharton: When people set up a meeting in their online calendar, the software automatically blocks out 30 minutes or an hour. Those are the choices. You encourage managers to set meetings for 45 minutes or 32 minutes or 51 minutes, something diff erent to change the fl ow. Why?
Rogelberg: I just want a leader to think about how much time is truly needed in the meeting. Defaulting to the setting on Outlook or Google Calendar is a terrible mistake and not kind to the other participants. Once we have an idea of how long an agenda should take, make a meeting for that. Then I encourage leaders, based on the research, to dial that amount down fi ve to 10 minutes. Of you think it’s going to take 38 minutes, actually make the meeting for 32 minutes. What we fi nd in research is that, when humans are under a little bit of pressure, they tend to focus better and perform
more optimally, so I like the idea of a meeting leader adding a little bit of pressure. I like them having more playful times. I don’t care if they start a meeting at 12 minutes after an hour. Give people a little time to do what they were doing beforehand, and
then start a meeting not on the actual hour.
Knowledge@Wharton: Time pressure also prevents people from getting too relaxed in that chair and daydreaming.
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