MAY2019 52


OWNER/PUBLISHER GREG NAPERT (608) 436-3376


gnapert@DOMmagazine.com


OWNER/DIRECTOR OF MARKETING & SALES BOB GRAF (608) 774-4901 bgraf@DOMmagazine.com


OWNER/EDITORIAL DIRECTOR JOE ESCOBAR (920) 747-0195


jescobar@DOMmagazine.com


CREATIVE/PRODUCTION DIRECTOR BECKER 505, LLC info@becker505.com


CONTRIBUTING WRITERS Gordon Dupont Ben Janaitis Patrick Kinane Giacinta Bradley Koontz Brett Levanto J.D. McHenry John Pawlicki Bob Taylor


DOMmagazine.com D.O.M.® magazine is published nine times per year. All statements, including product claims, are those of the person or organization making the statement or claim. The publisher does not adopt any such statement or claim as its own and any such statement or claim does not necessarily reflect the opinion of the publisher. Printed in the USA. POSTMASTER: Send address changes to D.O.M. Magazine at P.O. Box 175, Milton, WI 53563.


All rights reserved. Permission to reprint articles or quote excerpts granted only upon written request.


contents 6


FEATURES


PROFESSIONALISM Dispatch Reliability as a Metric


14 20 24 30


36


TECH TALK EASA Moves Forward on Cybersecurity


ARSA CORNER Celebrating Charlie


THE HUMAN ERROR Attitude


CHARLES TAYLOR Charles E. Taylor: The Man History Almost Forgot


MANAGEMENT Less Fluff, More Stuff: The Science of Productive Meetings


44 48 52


JUST PLANE CULTURE Is the Magic Gone?


PROFESSIONAL DEVELOPMENT Hiring Employees


BENCH MARKS Revisiting the Portal


DEPARTMENTS From the Editor ..........................................................................6 News ..........................................................................................56 Ad Index ....................................................................................72 From the Publisher .................................................................. 74


8 8


When analyzing the performance of an individual technician, however, dispatch reliability needs to retreat to a place


somewhere behind the pillars of our creed: Integrity, Safety and Responsibility.


44


DOMmagazine.com | may 2019 3


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