PROFESSIONAL DEVELOPMENT
EFFECTIVE DISCIPLINE
Eff ective disciplining can get results without making people angry. Here are some ways you can discipline eff ectively:
1. GET ALL THE FACTS BEFORE YOU SAY OR DO ANYTHING Disciplining someone is a serious matter. We don’t want to make the mistake of disciplining the wrong employee or of taking unwarranted action.
2. CONSIDER EACH INCIDENT SEPARATELY Circumstances vary and people are diff erent in their thoughts, motives and deeds. We may not be able to apply a standard type of discipline for the specifi c incident.
3. MAINTAIN CONTROL We must not lose our temper. We should never attempt to discipline when there is a possibility that emotion rather than reason is controlling our thinking.
4. BE CONSISTENT We need to enforce the rules of conduct and behavior with the same degree of strictness in every case. Being rough with one employee and gentle with another for the same infraction leads to nothing but displeasure and unrest.
5. HAVE SET RULES CONCERNING DISCIPLINE FOR COMMON INCIDENTS
When penalties for failure to comply with rules are made known to everyone, people know what discipline to expect. The disciplined employee knows that the supervisor’s
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DOMmagazine.com | dec 2018 | jan 2019
personal factors were not involved in his or her discipline.
HOW TO CHOOSE THE MOST
APPROPRIATE DISCIPLINE Deciding what disciplinary action we should impose for breaking a rule may be diffi cult if the company has not established penalties for specifi c rule infractions. We are forced to decide between discipline that is too severe to be fair and discipline that is too mild to be corrective. Here are questions which when answered will help us choose the most appropriate action:
• How serious was the rule infraction?
• What were the circumstances?
• How long has the employee been with the company?
• What is the employee’s past conduct record?
• When was the last time the employee required discipline?
• What is the discipline usually administered for this rule infraction?
Companies that have severe
personnel behavioral problems have a common procedure of taking a “cooling off ” period after a serious rule infraction before imposing discipline. Better decisions have resulted when time is taken for more investigation, reasoning and thought before deciding on the proper discipline.
THREE KEY FEATURES OF AN
EFFECTIVE DISCIPLINE PROGRAM A discipline program can be eff ective only if it is uniform, corrective and
BY J.D. MCHENRY | CONTRIBUTING WRITER
DISCIPLINING IS PART OF A DOM’S JOB. DISCIPLINE IS EFFECTIVE WHEN ITS APPLICATION ELIMINATES THE NEED FOR IT IN THE FUTURE. EFFECTIVE DISCIPLINE GETS RESULTS. BUT WE SHOULD NEVER APPLY DISCIPLINE WITHOUT ALSO GIVING AN EXPLANATION AND PROVIDING INSTRUCTION OR CORRECT BEHAVIOR.
progressive. Each feature is of equal importance in getting results.
1. UNIFORM PROGRAM Uniform programs prevent the imposition of diff erent discipline for the same off ense. Without a guideline, one supervisor might issue a written warning for fi ghting in the hangar while another might suspend the guilty individual for two or three days. A spelled-out and understood penalty for fi ghting prevents such inconsistency.
2. CORRECTIVE DISCIPLINE Corrective discipline defi nes what proper conduct is and gives the individual the opportunity to correct his or her improper conduct. This discipline also warns other employees that improper conduct or the breaking of company rules will not be tolerated and will subject guilty individuals to disciplinary action.
3. PROGRESSIVE DISCIPLINE Progressive discipline is a procedure that provides for increasing the severity of the discipline with repeated off enses. A typical procedure might be an oral warning for the fi rst off ense, written warning for the second, a one-day suspension for the third, a fi ve-day suspension for the fourth and discharge for the fi fth.
HOW TO BE NOTED AS A TOP-
NOTCH DISCIPLINARIAN Most supervisors dislike disciplining their people. However, supervisors who have been successful at disciplining report that the job is easier and the discipline is better accepted if they are noted for
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