My advice to leaders is a spin on this: “Listen, don’t ask.” Or better, “Question everything, but don’t question everyone.”


There is no doubt incredible value for organizations with leaders who have a questioning mindset. The answer to “Why do we do things this way?” can never be “Because we always have.” Leaders must question everything … in their minds. But as a way to lead, there are real risks in asking others too many questions. The advice to would-be novelists is: “Show, don’t tell.” Good fi ction


shows, whereas good non-fi ction tells. My advice to leaders is a spin on this: “Listen, don’t ask.” Or better, “Question everything, but don’t question everyone.” The problem with verbalizing questions when you are a leader is two-fold. On the one hand, it makes people defensive. Questioning almost invariably implies criticism, or at least is taken that way by those being questioned. All the more so


Barfield_DOM_Mag_7x4.8.pdf 1 11/21/2018 3:34:19 PM


when the questioner is the boss – after all, wouldn’t leaders only ask the questions if they were worried something was wrong? On the other hand, when a leader asks a question, it is often viewed as a leading question. If leaders ask a question, those being questioned will invariably believe the leaders already have a good idea about the answer—even when they don’t.


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