INNOVATION REPORT 2022
TECH CATEGORIES ¸ďËŨǝŨśËƂóĨǝƛśįšǝËśóǝæŭƉĒİĉ
This report has consistently noted how the travel industry spends less as a proportion of total technology spend on GTǝSŨËƖ than is generally the case among UK companies (Figs 11 & 12). SŨËƗİĉǝçĺšŨšǝƃóśóǝŨśËƂóĨǛšǝšóçĺİíǑ
ĨËśĉóšŨǝGTǝĺŭŨĨËƉǝĨËšŨǝƉóËśƺǝśóŘśóšóİŨĒİĉǝ ƤƩȎǝĺĈǝŨďóǝŨĺŨËĨƺǝĺśǝdzƥƩƩǝįĒĨĨĒĺİƿ =ĺśǝËĨĨǝ¡XǝĒİíŭšŨśĒóšǝŨďóǝËįĺŭİŨǝ
šŘóİŨǝĺİǝGTǝšŨËƖǝƃËšǝçĺįĈĺśŨËæĨƉǝŨďóǝ ĨËśĉóšŨǝçËŨóĉĺśƉǝšŘóİíƺǝËįĺŭİŨĒİĉǝŨĺǝ dzƪƦǝæĒĨĨĒĺİƺǝƃĒŨďǝComputer ServicesǝËǝ íĒšŨËİŨǝšóçĺİíǝĺİǝdzƧƣǝæĒĨĨĒĺİƿ TďĒšǝíĒšŘËśĒŨƉǝæóŨƃóóİǝŨśËƂóĨǝËİíǝ
ŨďóǞİĺśįǝĈĺśǝ¡XǝæŭšĒİóššóšǝĒšǝĺİĨƉǝĨĒĥóĨƉǝ ŨĺǝƃĒíóİǝŨďĒšǝƉóËśǝËšǝGTǝSŨËƖǝšŘóİíǝĒšǝ ĈĺśóçËšŨǝŨĺǝĉśĺƃǝæƉǝŨďóǝĨĺƃóšŨǝ ŘóśçóİŨËĉóǝĺĈǝŨďóǝƛƂóǝGTǝçËŨóĉĺśĒóšƿ
IT STAFF ‘LEAST PRIORITISED’ TśËƂóĨǝĒšǝóƈŘóçŨóíǝŨĺǝšŘóİíǝƤƩȎǝįĺśóǝ ĺİǝšŨËƖǝĒİǝƤƢƤƤƺǝŨËĥĒİĉǝóƈŘóİíĒŨŭśóǝŨĺǝ dzƦƪƢǝįĒĨĨĒĺİƿ ŭŨǝšŘóİíǝĺİǝHardwareƺǝSoftwareƺǝ
Computer ServicesǝËİíǝTelecom ServicesǝƃĒĨĨǝËĨĨǝśĒšóǝæƉǝËǝĉśóËŨóśǝ ŘśĺŘĺśŨĒĺİǝǐǝƨƧȎƺǝƨƨȎƺǝƧƢȎǝËİíǝƥƣȎǝ śóšŘóçŨĒƂóĨƉƿ GİǝçĺİŨśËšŨƺǝËĨĨǝ¡XǝĒİíŭšŨśĒóšǛǝĒİçśóËšóǝ
ĒİǝGTǝSŨËƖǝšŘóİíǝĺĈǝƣƦȎǝƃĒĨĨǝæóǝæóËŨóİǝ ĺİĨƉǝæƉǝŨďóǝĈĺśóçËšŨǝƣƩȎǝĒİçśóËšóǝĒİǝ Computer ServicesǝšŘóİíǝĒİǝƤƢƤƤƿ ǝĉĨĺæËĨǝŨËĨóİŨǝšďĺśŨËĉóƺǝóƈËçóśæËŨóíǝ
ĒİǝŨďóǝ¡XǝæƉǝ śóƈĒŨǝËİíǝŨďóǝ ĺƂĒíǑƣƫǝ ŘËİíóįĒçƺǝďĒŨǝŨśËƂóĨǝËİíǝŨĺŭśĒšįǝďËśíƺǝ
ƃĒŨďǝďĺŨóĨšƺǝËĒśĨĒİóšǝËİíǝËĒśŘĺśŨšǝæóËśĒİĉǝ ŨďóǝæśŭİŨǝĺĈǝŨďóǝŘóśšĺİİóĨǝšďĺśŨĈËĨĨƿ lcSǝƛĉŭśóšǝšďĺƃǝŨďËŨǝŨďóǝçĺįæĒİóíǝ
ŨśËƂóĨǝšóçŨĺśǝĨĺšŨǝƣƢƢƺƢƢƢǝšŨËƖǝĒİǝƤƢƤƢǝ ËİíǝƤƢƤƣƺǝśóŘśóšóİŨĒİĉǝËǝŚŭËśŨóśǝĺĈǝŨďóǝ ƦƢƢƺƢƢƢǝƃĺśĥĈĺśçóǝĨĺšŨǝĒİǝŨďóǝ¡XǝËšǝËǝ
Fig 11: TRAVEL IT SPEND, 2016-21
£800m £700m £600m £500m £400m £300m £200m £100m
ƤƢƣƨǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƣ ƤƢƣƨǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƣ ƤƢƣƨǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƣ ƤƢƣƨǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƣ ƤƢƣƨǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƣ
Hardware
£100bn £80bn £60bn £40bn £20bn
Software
Computer Services Fig 12: UK ALL-INDUSTRIES IT SPEND, 2016-21 ƤƢƣƨǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƣ ƤƢƣƨǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƣ ƤƢƣƨǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƣ ƤƢƣƨǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƣ ƤƢƣƨǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝǝƤƢƤƣ
Telecom Services
IT and Telecom Staff
Hardware
Software
ƃďĺĨóƿǝTďóšóǝƛĉŭśóšǝËśóǝšŨËśĥǝƃďóİǝƉĺŭǝ ŨËĥóǝĒİŨĺǝËççĺŭİŨǝŨďËŨǝŨśËƂóĨǝËççĺŭİŨšǝ ĈĺśǝĺİĨƉǝƤȎǝĺĈǝĺƂóśËĨĨǝ¡XǝóįŘĨĺƉįóİŨƿ DĺƃóƂóśƺǝĨĺİĉǝæóĈĺśóǝŨďóǝŘËİíóįĒçƺǝ
ŨďóǝŨśËƂóĨǝšóçŨĺśǝƃËšǝĈËçĒİĉǝËǝšŘóçĒƛçǝ íĒĉĒŨËĨǝšĥĒĨĨšǝçśĒšĒšƺǝƃĒŨďǝŨďóǝĒİíŭšŨśƉǝ šŨśŭĉĉĨĒİĉǝŨĺǝįËŨçďǝšŘĒśËĨĨĒİĉǝƃËĉóšǝĒİǝ çĺįŘóŨĒİĉǝšóçŨĺśšǝšŭçďǝËšǝƛİŨóçďƿ ďËĨĨóİĉóšǝśóçśŭĒŨĒİĉǝËİíǝśóŨËĒİĒİĉǝ
óįŘĨĺƉóóšǝƃĒŨďǝíĒĉĒŨËĨǝËİíǝíËŨËǝ ËİËĨƉŨĒçšǝšĥĒĨĨšǝĨĺĺĥǝšóŨǝŨĺǝŘóśšĒšŨǝËšǝĨĺİĉǝ
Computer Services
Telecom Services
IT and Telecom Staff
ËšǝŨśËƂóĨǝŭİíóśĒİƂóšŨšǝśóĨËŨĒƂóĨƉǝĒİǝŨďĒšǝ çËŨóĉĺśƉǝĺĈǝGTǝšŘóİíƿ TďËŨǝšËĒíƺǝGTǝSŨËƖǝƃËšǝŨďóǝĺİĨƉǝ
çËŨóĉĺśƉǝŨĺǝśóįËĒİǝĒİǝŘĺšĒŨĒƂóƺǝĒĈǝ įËśĉĒİËĨƺǝĉśĺƃŨďǝíŭśĒİĉǝŨďóǝŘËİíóįĒçƺǝ İĺǝíĺŭæŨǝśóƜóçŨĒİĉǝďĺƃǝŨśËƂóĨǝďËíǝŨĺǝ įóóŨǝĒİçśóËšóíǝƃËĉóǝíóįËİíšƿ TďóǝšĒĨƂóśǝĨĒİĒİĉǝŨĺǝŨďĒšǝçĨĺŭíǝçĺŭĨíǝæóǝ
ĈĺśǝŨďóǝįËİƉǝŨďĒśíǑŘËśŨƉǝGTǝŘśĺƂĒíóśšǝŨĺǝ ŨďóǝŨśËƂóĨǝšóçŨĺśǝËšǝŨďóǝĒİíŭšŨśƉǝśóĨĒóšǝ įĺśóǝĺİǝŨďóįǝŨĺǝįËĥóǝŭŘǝĈĺśǝŨďóǝĨËçĥǝ²
TRAVOLUTION.CO.UK — OCTOBER 2022 — 33
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