14.8%


TRAVEL AGENTS 2014-19


TRAVEL SPEND TRENDS £143m


AVERAGE ANNUAL INCREASE IN IT SPEND BY


AVERAGE ANNUAL IT EXPENDITURE BY TOUR


OPERATORS 2014-19


Chart 1: TRAVEL AGENTS: SOFTWARE AND COMPUTER SERVICES SPEND, 2014-20


£250m £200m £150m £100m


17.8%


AVERAGE ANNUAL DECREASE IN IT


SPEND BY WATER TRANSPORT 2017-19


Chart 2: TOUR OPERATORS: SOFTWARE AND COMPUTER SERVICES SPEND, 2014-20


£50m £0 2014


Staff 1-9: Software


Computer Services


Staff 10-49: Software


Computer Services


Staff 50-99: Software


Computer Services


Staff 100-999: Software


Computer Services


Staff 1000+: Software


Computer Services


2016 2015


2017 2018 2019 2020


2014


Chart 3: PASSENGER WATER TRANSPORT SPEND ON IT, 2014-20


£120m £100m £80m £60m £40m £20m £0 Hardware Software


Computer Services


Telecom Services


Staff cost


Total IT & Telecom 2015 2016 2017 2018 2019 2020


£5m £10m £15m £20m £25m £30m £35m £40m


£0 2014 2015 2016 Software: 50-99 100-999 2017 2018 2019 2020 Computer Services: 50-99 100-999


TRAVOLUTION.CO.UK — FEBRUARY 2020 — 29


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