WHAT’S COMING NEXT?
SELLING SYSTEMS HAVE EVOLVED HUGELY IN THE PAST TWO DECADES BUT WHAT WILL COME NEXT? INNOVATION REPORT PARTNER TRAVELTEK LOOKS AT THE TRENDS LIKELY TO DRIVE CHANGE
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SHARE OF TTE SURVEY Source: Travel Technology Europe Survey, 2020 COULD COMPUTING
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12 — FEBRUARY 2020 —
TRAVOLUTION.CO.UK
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