Workplace and workforce strategies


An integrated approach to both workplace and workforce platforms that is driven by experience and business outcomes can create an effective road map to achieve digital workplace transformation and workforce engagement. For the workplace, we advocate


three steps: 1) Invest in and complete an advanced analytics-based review of HR and IT operations and platforms to deliver improved employee experience at reduced cost.


2) Complete a persona-based service review of ‘as is’ and ‘to be’ opportunities, and pilot new tools and technology.


3) Adopt an agile DevOps development and delivery approach for employee services to deploy self-service, engagement, collaboration and automation tools. A modern workforce strategy


provides the processes and technology to support people, including: ● Creating engaging and excellent employee experiences with technology at work.


● Attracting and retaining talent by leveraging technology.


● Ensuring digital readiness through upskilling and reskilling.


● Smart use of advanced analytics supporting smarter workforce planning decisions.


● Augmenting human intelligence with technology.


Companies in the travel, transportation and hospitality industry which embrace this strategy will be putting themselves in a position to thrive in a highly competitive and challenging environment.


% 100


20 40 60 80


8% 0 %


20 40 60 80


0


Used any site or app % all adults


Used dedicated site or app, eg Airbnb


Airbnb-type site or app FIGURE 71: ‘P2P’ TRANSPORT PLATFORM USE France, UK, Ireland (13%) Highest rate in EU/UK:


Highest rate in EU/UK: France, Ireland (12%)


Highest rate in EU/UK: Denmark (91%)


89% 79% 77% 71% 75% 81%


EU France Germany Italy Spain UK


Ireland Denmark


13% 3% 5% 12% 13%


Used any site or app % all adults


6% 12% 2% 4% 8% 11%


Used dedicated site or app, eg Uber


Uber-type site or app Not used an


Source: Eurostat, 2018


Not used an


make it easier for employees to collaborate between functional and business areas. Forward-looking organisations will also


encourage employees to collaborate with peers at other companies that are part of the same industry ecosystem. Almost half of companies said they encourage cross- functional collaboration to better understand the organisation’s digital requirements. Successful companies are the ones that


A MINORITY have used an


accommodation platform such as Airbnb, but the proportion is significant (Figure 70). The overall use rate of transport


platforms such as Uber appears substantially lower (Figure 71)


put individual people and their personal workstyles at the heart of everything they do. * The survey was commissioned by DXC Technology and conducted by the Economist Intelligence Unit.


FIGURE 70: ‘P2P’ ACCOMMODATION PLATFORM USE


Highest rate in EU/UK: Ireland (26%)


Highest rate in EU/UK: UK


Highest rate in EU/UK: Denmark (87%)


67% 68% 72% 58% 63% 69%


EU France Germany Italy Spain UK


19% 21% 21% 19% 24% 25% 16% 19% 17% 15% 24% 18%


Ireland Denmark


Source: Eurostat, 2018


Travel Weekly Europe Report 2019 | 45


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