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C R U I S E


CLIA CONFERENCE PREVIEW Who’s who...


Your lowdown on the key speakers at this year’s conference


Cindy D’Aoust


JOB TITLE: President and chief executive, Clia BACKGROUND: Cindy D’Aoust has become a familiar face at Clia UK & Ireland events since taking the helm of Clia in the US in 2015. She attended the Clia Conference in Southampton last May and Cruise Forum in December.


TALKING POINTS: Back again this year, D’Aoust will be talking about Clia’s global role.


Christine Duffy


JOB TITLE: President, Carnival Cruise Line BACKGROUND: Christine Duffy makes her first appearance at the Clia Conference since becoming president of Carnival Cruise Line in February 2015. TALKING POINTS: Duffy will explain how cruise lines can only deliver the holidays


they do by working together with agents and crew. Rudi Schreiner


JOB TITLE: President and co-owner, AmaWaterways BACKGROUND: Austrian-born Rudi Schreiner helped to shape the river cruise industry of today. He has served in founding and leadership roles with virtually every modern river cruise company and in 2002,


teamed up with Jimmy Murphy and Kristin Karst to found AmaWaterways. TALKING POINTS: Schreiner will discuss the growth of river cruising in an on-stage interview with Lucy Huxley, Travel Weekly editor-in-chief.


Gavin Smith


JOB TITLE: Senior vice-president international, Royal Caribbean Cruises BACKGROUND: Gavin Smith oversees commercial and operational activities outside North America and China for Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises, and has served


as chairman of Clia Australasia. TALKING POINTS: Smith will talk about how the industry works together from a global perspective.


PROGRAMME Clia Conference 2017


DAY ONE


WEDNESDAY, MAY 24 09.00 Registration for ship visit on Cunard’s Queen Mary 2, Ocean Terminal


10.00 Tour and lunch onboard 14.00 Welcome ceremony hosted by Andy Harmer, Clia UK & Ireland, and Lucy Huxley, Travel Weekly


15.00 Great British Cruise Fair, Mayflower Cruise Terminal. Food and entertainment provided


19.00 Transfers to conference hotels DAY TWO


THURSDAY, MAY 25 CONFERENCE AND INSPIRATION DAY 09.30 Coach pick-ups from conference hotels


10.35 Conference opens with Andy Harmer, Clia, and Lucy Huxley, Travel Weekly


11.10 Welcome by Stuart Leven, chairman, Clia UK & Ireland 11.20 Christine Duffy, president, Carnival Cruise Lines 11.55 Rudi Schreiner, president and co-owner, AmaWaterways


12.25 In the hot seat: Meet members of Clia UK & Ireland’s executive committee


12.45 Break for lunch 13.45 Afternoon sessions begin 13.55 Cindy D’Aoust, president and chief executive, Clia 14.15 Marc Hogan, freelance trainer, talk on sales techniques


14.50 Tea break 15.20 Gavin Smith, senior vice-president international, Royal Caribbean Cruises


15.55 Andy Harmer, Clia UK & Ireland 16.30 Conference ends. Coaches to conference hotels 18.45 Coaches to Hilton at the Ageas Bowl, Southampton 19.15 Drinks reception 20.00 Gala dinner and entertainment 22.30-midnight Coaches back to conference hotels


DAY THREE


FRIDAY, MAY 26 08.30 Check-in for Royal Caribbean International’s Navigator of the Seas, City Cruise Terminal


09.00 Embarkation 10.20 Ship tours and lunch 14.00 Closing ceremony 14.45 Disembark. Transfers to conference hotels


DAY FOUR


SATURDAY, MAY 27 OPTIONAL EXTRA DAY 09.30 Ship visits: Tours and lunch on either Royal Caribbean International’s Independence of the Seas or Princess Cruises’ Crown Princess


14.00 Disembark


16 | Travel Weekly Cruise | May 2017


travelweekly.co.uk/cruise


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