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FRONTLINE Milton Keynes


THE TOP-SCORING AGENT EACH


WEEK BAGS A £25


AMAZON VOUCHER, COURTESY OF OASIS HOTELS & RESORTS


Christchurch


Kuoni 150 MIDSUMMER ARCADE


IMPRESSIONS: The shop was clean and tidy, and the staff looked smart in their uniforms with name badges. Displays were well presented.


SERVICE: The shop was busy when I arrived so I had to wait about 15 minutes before an agent was free. The agent was quite friendly but didn’t try to close the sale or follow up afterwards. I was asked about places I wanted to visit and the type of tour required. The agent talked about Auckland and Christchurch and said the best time to go was the beginning or end of the year. We looked at pictures on the computer showing the beauty of the country. I received an email about the itinerary, as the agency has a paperless policy.


QUOTES: The quote was for a 21-day AAT Kings holiday, called Spirit of New Zealand, departing from Heathrow in February 2020 with Singapore Airlines to Auckland, via Singapore. It would visit Christchurch, Mount Cook National Park, Dunedin, Lake Te Anau, Queenstown, Franz Josef, Nelson, Abel Tasman National Park, Wellington and Auckland. It included a cruise on Milford Sound and the chance to learn about the Maori culture. The total cost was £10,778.


OVERALL: I would have wanted more information and another, cheaper quote for comparison.


74% travelweekly.co.uk


STA Travel INTU, 67 MIDSUMMER PLACE


IMPRESSIONS: The shop was very small and narrow, so it was not possible to talk without being overheard. The staff were wearing hoodies, and a table looked a bit messy, with papers and wires on it.


SERVICE: The agency was not busy so I was acknowledged immediately and spoke to an agent straightaway. The agent asked some questions about my requirements but said they cannot provide an exact quotation without passport details. They asked about when and where in New Zealand I would like to travel and suggested that the beginning and end of the year is good time to visit. They showed me some pictures on their computer about the destination and scenery.


QUOTES: I received a handwritten note about the costs, timings and flights. The quote was with G Adventures for a 21-day tour, departing in February, 2020, from Heathrow, with flights via Singapore. The tour would start in Auckland, end in Christchurch and cost £7,346.


OVERALL: The agent was enthusiastic, and Googled images of the destinations to show me what the tour would look like. But I would have preferred more details about the holiday, airline and the accommodation – although it was by far the cheapest quote.


64% 24 OCTOBER 2019 43


Oasis Hotels & Resorts offers five all-inclusive beachfront properties and two city-centric properties in Cancun, Mexico. They are: HOTEL ZONE, CANCUN Grand Oasis Cancun; The Pyramid; Oasis Palm; Grand Oasis Palm; and brand-new Grand Sens Cancun. DOWNTOWN CANCUN Oh! The Urban Oasis; and Smart Cancun by Oasis. Oasis offers family-friendly resorts and adult-only experiences, as well as wedding and honeymoon packages. oasishoteles.com/en


PICTURE: Shutterstock


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