FRONTLINE
TRAVEL WEEKLY GROUP Phone: 020 7881 plus extension number Email:
firstname.surname@
travelweekly.co.uk
Editor-in-chief Lucy Huxley Managing editor Robin Searle Editorial assistant Patricia Thomas News
Head of news Amie Keeley Executive editor Ian Taylor News editor Ben Ireland Chief reporter Juliet Dennis
Senior reporter Benjamin Coren Reporters Harry Kemble Phil Davies
4854 4866 4861
4852 4863 4838 4851 4351 4874
07766 911526
Digital content manager David Golledge 4871 Travolution editor Lee Hayhurst Aspire editor Hollie-Rae Brader
Features and Supplements Features and supplements editor Katie McGonagle
Deputy features and supplements editor Laura French
4865 4853
4860 4859
Special projects writer Natalie Marsh 4831 Production Art director Flora Ioannou Senior designer Emma Winton Chief subeditor Mike Walsh
Senior subeditor Stephanie Krahn Head of production Nick Cripps Sales
Head of sales Mary Rega
Senior account manager Lisa Gaskell On maternity leave Account managers Cecilia Bredin Nick McGreevy David Ramsden
4856 4858 4857 4842 4879
4877
4355 4369 4839
Marta Dziok-Kaczynska On maternity leave Recruitment sales manager Tanya Read 4830 Events and Marketing Events director Linda Lucas
4864
Contact
events@travelweekly.co.uk Finance Head of finance Richard Monckton Accounts payable Rosemarie McQueen 4847 Publishing Chief executive Duncan Horton 07803 975847 Managing director Stuart Parish
Executive assistant to chairman and CEO Jean Kilcullen
Travel Weekly Group chairman Clive Jacobs
clive@jacobsmediagroup.com
Delivery and Subscriptions Magazine delivery and subscription enquiries should be directed to Intermedia. Web:
go.travelweekly.co.uk/subscribe Email:
travelweekly@subscriptionhelpline.co.uk Tel: 01293 312179
TRAVEL WEEKLY GROUP LTD Registration number: 6927031. Registered at the PO as a newspaper. ISSN 2396-8974. Pre-press by CCM and Born. Printed by Southern Print Ltd. Registered address: Travel Weekly Group, 52 Grosvenor Gardens, London SW1W 0AU © Travel Weekly Group Ltd 2019
GET Ê
4862 4897
The best of your letters, comments and social media this week Cook: Advance payments ‘breach agreements’
Comment: Unanswered questions remain over Thomas Cook Abta seems to make no attempt to police the practice of agents demanding payments in advance of the schedule required by third-party operators, even though it is in breach of agreements. It claims that early payments by clients are covered by the credit arrangements between operator and agent and relies upon some of the murkier aspects of agency law to absolve itself of any responsibility. A plain reading would suggest that unless the operator is formally advised that the agent intends to collect monies from clients in advance of its payment terms, those monies cannot possibly fall within the ambit of the credit agreement.
Paul Sawbridge Q Travel Weekly would welcome a response from Abta
Derek Jones @Degsy_DJ Der Touristik UK ‘The problem with voice is just that people don’t know what question to ask’ says Andrew Shelton from Netflights. Yes, and the problem with doing the lottery is that I don’t know which numbers will win. #twfutureoftravel
Julie Franklin @jfranklin_skye Hotelplan Loving @jlo_said saying that there is place for digital but actually many generations prefer the human touch. Talking to a person can’t be replaced comprehensively. Agreed. #twfutureoftravel
Jess Clayton @all_in_jess The Cruise Village Thanks so much @princessuksales for an absolutely incredible four nights aboard your amazing new ship, Sky Princess! What a ship, what a crew, what a gorgeous sales team, what a privilege! #sayhitosky #princesscruises #skyprincess #travel #thisismyjob #cruise
Viewdata: ‘Bring it back’
Story: If viewdata made a comeback, would you use it? Do you miss being able to search for any date and destination? Emma Jade: Yes, bring back viewdata. It’s the only system that has ever really been agent-friendly, instead of all-singing, all-dancing visuals. We want a system that is quick and simple. Viewdata was just that! Greig Ewins: Absolutely not. Web-based systems are much easier and at least you can get information without having to trawl through the internet or brochures.
Young: Not snowflakes
Agent Diary: Younger employees aren’t ‘snowflakes’, says Hays Travel’s Colin Burns, and just need a little guidance. Sally Breed: The young staff of today will be the mature knowledgeable staff of the future, shaping and moulding the younger staff. This job has learnings every day of the week so we are all learning. Give the youngsters a break just like we had!
GET SOCIAL: Email letters to
editorial@travelweekly.co.uk. Please write ‘Get Social’ in the subject line. DEADLINE: Midday Monday. All
correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments taken from
travelweekly.co.uk and
facebook.com/travelweeklyuk
GET SOCIAL:
travelweekly.co.uk @travelweekly travelweeklyuk @travelweeklyuk 24 OCTOBER 2019 31
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92
