INSIDE THIS


WEEK Contents


NEWS Hot Stories


Travel Network Group starts petition against card fee ban; Virgin Voyages will sell via trade; Indie agents ‘should ignore Black Friday travel offers’; Newell’s Travel sets up cruise division; Lincolnshire Co-op to open 14th store


Round-up Designer Travel gifts; Pure Destinations WIN!


One of five Minis or champagne with Manchester airport page 34


Special Reports Clia River Cruise Conference, Amsterdam 10 Face to Face: Josh Weinstein, Carnival UK 12 The Travel Network Group Conference


14


Silversea’s Silver Cloud shakedown cruise 16 Talk Back


17 Australia fam, APD, brochures, BA


NEWS YOU CAN USE Product Universal, Tipto, Just Go!


08 04 19


Operator Hayes & Jarvis, Haven, Carrier 20 Cruise P&O, Carnival, U by Uniworld Destination Brand USA, Larnaca


22 25


FRONTLINE Comment Luke Petherbridge, Abta


A NOTE FROM THE EDITOR


To succeed, be like a sponge C


elebrated former England rugby coach Sir Clive Woodward was one of the keynote speakers at The


Travel Network Group Conference at the weekend. He told delegates that while talent was important, attitude


was even more so, and said leaders in sport, business or any field should be interested only in people with sponges, not rocks, between their ears – people who are prepared to listen, learn, change, develop and ultimately win. So it was great to see new and long-established agents in Monaco keen to do just that. They included husband and wife team Roger and Helen Hawke, who started Newell’s Travel in 1962 yet are still innovating in their business by branching into new sectors (page 6). Then there was Mel Stephens, aka ‘Travel Queen’, who is just starting out with a new business focusing on selling women-only touring holidays. They were just some of the members soaking up advice from the main stage and business partners (page 14). Similarly, just days before in Amsterdam, 300 agents joined the seventh Clia River Cruise Conference to absorb as much information as they could about different rivers, ports of call and the various ships that sail them (page 10). So how brilliant to receive an email from one agent this


week to tell me that team members who had attended the event had made three Scenic or Emerald bookings and one Riviera Travel booking on the ship they had stayed on, Emily Brontë, within 24 hours of getting back! As Sir Clive said: “If you have a passion


for learning and sharing with colleagues, think about every possible scenario so you’re prepared. If you put in hard work, you will succeed.”


28


Readers’ Lives Juber, G Adventures guide 30 Mystery Shopper Bexley and Chislehurst 36


DESTINATIONS FRONT COVER


From left: Helen and Roger Hawke, Newell’s Travel; Sarah and Rob Kenton, Triangle Travel; Simon and Claire Morgan, Tailor Made Travel; Paul Waters, Premier Travel


PHOTO: SIMON HARVEY PHOTOGRAPHY


The US California Coast: Golden State highlights 38 Road Trips: Six of the best self-drives


44


North Africa Tamouda Bay: Morocco’s newest resort 50


BUSINESS


International Travel Crisis Management Summit 2017: Report from second forum 64


WHAT


LUCY DID THISWEEK


23 Nov 1


2 3


Lucy Huxley Editor-in-chief @Lucy_Huxley


Honoured to moderate Clia’s seventh annual River Cruise Conference in Amsterdam, and co-present the awards with Clia’s Andy Harmer.


Hot-footed it from Amsterdam to Monaco to meet so many brilliant agents at The Travel Network Group Conference.


Took my first helicopter flight, from Nice to Monaco, to make the opening session of the conference. Now that’s what I call a transfer!


23 November 2017 travelweekly.co.uk 3


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