NEWS IN BRIEF
Regent to launch Seven Seas Splendor in 2020
A new sister ship to Regent Seven Seas Cruises’ Seven Seas Explorer is to be named Seven Seas Splendor. The 750-passenger all-suite, all-balcony ship will enter service in early 2020. The name was chosen from 14,000 suggestions by agents and passengers.
rssc.com
Riviera features luxury yacht in 2018 brochure
Riviera Travel has brought out its 2018 Cruise Compendium brochure, which includes a new luxury yacht itinerary. An eight- day Venice-Pula-Opatija cruise on board the 38-passenger yacht Mare Blu costs from £1,399, with departures between May and October next year.
rivieratravel.co.uk
European Waterways offers 30% off sailings in April
Barge operator European Waterways is offering a 30% discount on six-night cruises on three of its vessels. Prices have been slashed on bookings for La Belle Epoque, L’Impressionniste and Spirit of Scotland itineraries on selected departures in April 2018. Bookings must be made between November 24 and 30.
gobarging.com
P&O seeks agent loyalty with Shine Rewards Club
Harry Kemble
harry.kemble@
travelweekly.co.uk
Shine Rewards Club HELPING AGENTS THRIVE WITH P&O CRUISES
P&O Cruises has unveiled details of a new loyalty club for agents that will launch in time for the 2018 turn of year wave sales period.
The Shine Rewards Club is described as an “always on” scheme as it offers agents points not only for bookings but other activities such as attending events and completing training. Once registered, agents can begin earning points from December 21 and win prizes ranging from iPads, designer goods, experience days to cruises with the UK’s leading operator. A ‘spin the wheel’ gamification
feature will reward agents for every booking, with each spin earning a varying number of points. The club also includes a discount shopping portal offering registered agents deals on everyday items. Alex White, Carnival UK’s sales vice-president, said: “This is the
Advert
Carnival Cruise Line enhances website to help agent users
RIVER TRIVIA: Offers extended! Set sail in all-inclusive, 6* luxury on board the World’s First Discovery Yacht - Scenic Eclipse. Your customers can enjoy a free city stay, early bird pricing and early payment discount of £350pp on selected itineraries when they book before 22nd December 2017!
sceniceclipse.com
Carnival Cruise Line has redesigned its travel agent website, at
GoCCL.co.uk. The “new, clean and modern”
site launched today with various enhancements based on travel agent feedback, including an improved navigation bar. Agents were promised
improved responsiveness when using tablets and mobile phones. There is also a feed from the
22
travelweekly.co.uk 23 November 2017
PEREZ: ‘Redesign allows agents to find information more quickly’
line’s Trade Facebook page. Adolfo Perez, vice-president of sales and trade marketing,
SHINE: P&O Cruises’ new scheme offers agents a variety of rewards
single biggest investment we have made for rewarding frontline selling staff. It is accessible to agents both large and small. “It is much more than a booking
incentive. It is about rewarding agents that want to build loyalty and advocacy.” The Shine Rewards Club
replaces the former Complete Cruise Solution trade incentive programme which offered agents cruises when they rose to its top Commodore status. White said: “We offered a
number of agents cruises after they reached Commodore level. However, other people want different types of rewards. “With Shine, the rewards are
very diverse – iPads or whatever technology that agents want. “We will also make it possible for
them to experience P&O Cruises.” White said the operator plans
to roll out a similar rewards programme for sister Carnival UK brand Cunard in “the not too
distant future”.
shinerewards.com
said: “This complete redesign will greatly improve the way agents conduct their day-to- day business with us, allowing them to more quickly and easily find the information and resources they need.” Agents can also access information about sales and promotions. To learn about the revamped portal, agents can take a self-guided tutorial on the site. To find out more, agents are
encouraged to contact their Carnival business development manager or the sales support and operations team at:
salessupport@carnival.com
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