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NEWS YOU CAN USE


PAGE 20 HAYES & JARVIS’S US AND CARIBBEAN GUIDE


PAGE 22 P&O LAUNCHES SHINE REWARDS CLUB


PAGE 23 BRAND USA UNVEILS DEDICATED TRADE WEBSITE


THEME PARK


Universal engages agents with new Community site


Ben Ireland ben.ireland@travelweekly.co.uk


Universal is to launch an online travel agent community and training portal early next year.


To be named Universal Community, the social media platform will be a forum where travel professionals can share sales tips, read blogs, discuss Universal hotels and keep up to date with news and events at Universal Orlando Resort. Frank Belzer, senior


vice-president for sales at Universal Orlando Resort, said: “It will be an area of engagement for all our travel partners throughout the world – a place to connect with us and with each other, and to share information and ideas. “The broad end goal is to help


our trade partners sell Universal.” The mobile-enabled training


portal, which will be available in English and Spanish, is due to


HOTELS


Hard Rock and Nobu hotels owner RCD becomes 23rd Tipto member


RCD Hotels has joined the Truly Independent Professional Travel Organisation as its 23rd member. The Mexico-headquartered hotel company, which


operates three luxury hotel brands, is the first hotel chain to join the trade marketing organisation. It hopes to improve its links with agents as a result and will be offering training to the trade on its key


Universal Community will launch early next year’ (inset) Frank Belzer


NEWS IN BRIEF


Just Go! and see Terracotta Warriors on coach break


Just Go! Holidays is to offer 11 departures in 2018 to see the new China’s First Emperor and the Terracotta Warriors exhibition at the World Museum in Liverpool. A two-day break starts at £115 based on two sharing, including coach travel and B&B accommodation. justgoholidays.com


Manchester lounges bring in £25 charge for items


go live by March. It will feature short video modules designed so agents can complete them during a spare five minutes, or on the way to work, to earn different levels of certification. Modules will include subjects


like which hotels suit which customers, and helping agents understand what different families are looking for. Belzer said, for example, that those interested in staying at the Hard Rock Hotel but with a lower budget should be offered Cabana


Bay, a cheaper option, rather than the next most-expensive hotel. “The more people know about us, the more they can sell us,” he added. “If you take someone’s performance after a fam trip, it typically goes up. The community is more important than the learning site. It’s not all about learning, it’s about engagement.” Belzer said he would also like to


introduce a gamification element so agents can score points to


become accredited experts. universaltravelagents.com


brands. They include Hard Rock Hotel’s all-inclusive portfolio in the Caribbean and Mexico, the Nobu and Eden Roc resorts in Miami, and the new all-inclusive concept at Unico 20˚N 87˚W Hotel Riviera Maya. UK regional sales director Tracey Dyson said: “Via


Tipto’s annual roadshow and events programme, we will have face-to-face access to a huge number of agents and we aim to educate them on our brands. Tipto chairman Jane Atkins said: “RCD Hotels brings


a new dynamic to our member portfolio with its luxury and iconic brand offerings. We know our agents will be


keen to learn about each brand.” tipto.co.uk


23 November 2017 travelweekly.co.uk 19 Advert


Four Escape Lounge executive lounges at Manchester airport now charge a £25 single-entry price for items, such as hot breakfasts, premium beers and spirits, and hot main dishes, that used to be paid upgrades. manchesterairport.co.uk


Great Lakes guide gets in tune with pop documentary


The Great Lakes USA has created a Consumer and Travel Agent Travel Guide. It focuses on music in support of Brand USA’s new documentary on American pop culture, due for release in the UK in February. greatlakesusa.co.uk


Did you know…? Did you know..? The South Seas One Bedroom Butler Suite at Sandals LaSource Grenada offers direct access to a private plunge pool featuring an infinity edge – perfect for guests looking for a romantic escape.


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