INSIDE THIS
WEEK Contents
NEWS Hot Stories
Anti-fraud ‘SOS’ campaign launched; Brexit ‘will see collapse of travel firms’; Agent takes booking 36,000ft in air; CAA: Check Atol applications for mistakes; Death of Cook clients still unexplained
WIN!
Round-up TripAdvisor new site; Riches joins JTA 08 Vision Cruise adds TV shows; Crystal river 10 Brand USA Travel Week; Tui apprentices 12
A cruise for two to Antarctica with Aurora Expeditions page 44
Special Reports Celebrity: Edge tour and Apex announced 14 Face to Face: Paul Cleary, Caribtours Clia Round-table: Growth prospects
16 18
Talk Back BA Holidays pricing; Cook deaths handling
NEWS YOU CAN USE Product Canadian Affair, Busch, Alabama 23
Operator Premier, Cox & Kings, Cosmos 24 Ski Hotelplan tips trends for this winter 28 Cruise Saga, Ponant, Gauguin, Cunard 30
FRONTLINE Comment Gordon McCreadie: Instagran? 36
Day in the Life Usha Mary, Intrepid guide 38 Mystery Shopper Burgess Hill/Hassocks 50
DESTINATIONS
Asia Family Hotels: We pick eight of the best 52 Northern India: Adventure in Himalayas 59
FRONT COVER Baldwins Travel’s Chris (second left) and Nick Marks (third right) with staff and suppliers at the Tonbridge
Dragon Boat Race PHOTO: ASHLEIGH RIDLER
Ski & Snow Tignes: Review of Mark Warner chalets 62
BUSINESS
WTTC Europe Leaders’ Forum Cook boss; Portugal boom; data security 70
WHAT
LUCY DID THISWEEK
20 Sep 1
2 3
21 04
A NOTE FROM THE EDITOR Who do you trust? T
his week, I met with speakers on the session I am moderating at Abta’s Travel Convention, all about
‘The Future of the Expert’. We were discussing the rise of the amateur, influencers and artificial intelligence, and how they are putting pressure on traditional tour operators and agents, as consumers learn to ‘trust’ new sources for travel advice. By coincidence, our meeting took place just as
TripAdvisor announced a new-look ‘social’ site, that it claims will transform it into ‘the Facebook of travel’. Interestingly, far from being a threat to the trade, observers are suggesting there’s a role for genuine travel experts in the ‘more personalised and connected community’ that the customer review platform is touting. TripAdvisor wants true experts to have profiles and gain
followers, so that its 456 million users worldwide have access to expert advice as well as customer reviews from now on (page 8). Agents that embrace this, and establish themselves on the
new platform quickly, could create a huge reach, observers say – providing the user then books with the agents, and not through TripAdvisor’s own booking platform, of course. No expert wants to give their advice away for free. Talking of getting something for nothing, it’s great to see a new campaign being launched this week to stop fraudsters making off with consumers and travel companies’ hard-earned cash (page 4). The initiative to encourage the sector to do all it can to clamp down on cybercrime in travel is both timely and welcome following the massive BA security breach, which served as a wake-up call to all businesses, and should be fully supported by us all.
Lucy Huxley Editor-in-chief @Lucy_Huxley
Met with the speakers in the session I will be moderating at next month’s Abta Travel Convention in Seville.
Donned my Union Jack dress, red platforms and ginger wig to transform into Ginger Spice, for our Northern Ball in Manchester!
Watched on with pride as my 12-year-old son was awarded ‘The Year 7 Headmaster’s Prize’ for his first year at secondary school.
20 September 2018
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