Asian Resilience Summit 2019: Resilience ‘means more than recovery’ from Continued from page 80 “It frustrates people and,
with VPN [virtual private networks], anyone can get through [anyway].” Charles agreed, saying:
“Governments that shut down social media are showing they are fundamentally not trustworthy.” But he added: “The
fundamental issue is trust. Do you trust social media? There are players intent on sowing disinformation. Social media can be wonderful, but it can also be very difficult because of misinformation.” Te key to communicating,
he said, was to ask: “Is informa- tion from a trusted source?” Charles cited American
Airlines’ response to a crash in November 2001, weeks aſter 9/11, as a textbook example of how to deal with the media in a crisis, when American Airlines’ then chief executive Don Carty addressed a press conference two hours aſter the crash. He said: “Carty moved
quickly to coordinate the response and provide basic facts. He delivered a clear message. Carty would not take questions, but he leſt everyone clear. In a crisis, it’s vital to show leadership, to show one person is in charge.” Te Asian Resilience Summit
in Kathmandu was organised by the Global Travel & Tourism Resilience Council (GTRC) and Travel Weekly parent Jacobs Media Group and co-hosted by
the Nepal Tourism Board. › The GTTRC’s next event, the African Resilience Summit, is being organised in partnership with the Africa Travel Association. It is on July 24, 2019, in Johannesburg, during the 42nd World Tourism Conference in South Africa. More details at:
resiliencecouncil.com
Bartlett reveals centre will launch tourism barometer
Jamaica tourism minister Edmund Bartlet confirmed the Global Tourism Resilience and Crisis Management Centre will open in Kingston on October 8, with the launch of a tourism resilience barometer among its first initiatives. Bartlet said: “We’re building
a barometer to measure the level of sustainability a destination
has – what type of information arrangements, what type of connectivity, what kind of partnerships exist between public and private sector, what medical arrangements are in place.” He confirmed: “An annual
tourism barometer will be published.” Te minister told the summit:
“Disruptions in the form of climate events and seismic events – and now cyber threats – have grown and we have not managed them well. Some countries never recover. In 2017, Barbuda was hit by hurricane Irma and today is a piece of rock. “How do we help to manage
Edmund Bartlett
these disruptions, to recover and thrive? Tat is the basis on which the Global Tourism Resilience and Crisis Management Centre has been established – to create a repository of knowledge, best practice, research and data.”
Hardy: Communities are key to tourism recovery
Only two events in the past 40 years have knocked tourism so hard it took several years to recover, Pacific Asia Travel Association (Pata) chief executive Mario Hardy told the Asian Resilience Summit. He recalled how, before he joined
Pata, he worked for an aviation organisation and had asked analysts to look at 40 years of data on post- crisis trends. Hardy said: “Aſter natural
disasters, recovery would typically take about three months. Recovery aſter other types of crisis took about six months. Only two events in the last 40 years had such a major impact that recovery took three years – 9/11 and the 2008 financial crisis. “In most instances, destinations
recover fast,” he said. “Some are really good at it. Te ability of Tailand and Japan to recover is mind-blowing. Communities get together and work to recover. With Tailand, we call it ‘Teflon Tailand’ because people come back multiple times.
78 20 JUNE 2019 In most instances,
destinations recover fast. The ability of Thailand and Japan to recover is mind-blowing
“Te country has suffered every
two or three years, but somehow it recovers. Why? Because of the people. When the tsunami struck [in 2004], communities got together to help tourists and tourists helped locals, and that helped Tailand. “Aſter the Nepal earthquake [in
2015], I heard so many stories of people helping tourists and tourists helping communities. A sense of community is very important.” Hardy added: “Sustainable
and responsible development are [also] important. You can’t develop destinations without consideration for infrastructure [or] for communities. Tat is why at Pata we bring private and public sector together.”
Mario Hardy Hardy welcomed the presence
of Nepal’s tourism secretary at the summit but said: “We need representatives of other parts of government [present], the people looking aſter infrastructure, the environment, social affairs, to ensure there is a strategic plan for tourism. Otherwise you can wake up to find there are more tourists than citizens – and this has happened in the Pacific.” He insisted: “Capacity
management is [going to be] key to tourism in future.”
travelweekly.co.uk
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