MYSTERY SHOPPER WIN MY BOOKING
CHESTER, CHESHIRE WANTED: A couple are looking for a holiday of at least a week in Japan. BUDGET: £5,000 WINNING AGENT
TEAM LEADER MARK SCHIPPERS
‘ VERDICT
Service at both Flight Centre and Virgin Holidays was top-notch, but Flight Centre’s agent got more out of the budget. Kuoni’s agent insisted on exact dates, which the customer found dismissive.
SCORING SYSTEM
10% Appearance/first impressions
25% Customer service
25% Advice and product knowledge
25% Holiday details 15% Overall experience
80%
The top-scoring agent each month will win the use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
DEBENHAMS, 34-40 EASTGATE ROW
Virgin Holidays The concession was clean and
presentable. Displays were minimal. The agent was with another customer, but helped me when they became free. They did a thorough search to find the best price and I was offered a seven-night
Virgin Holidays trip on its Highlights of Japan itinerary with Emirates flights from Manchester, for £4,669 departing March 16, or £5,658 departing March 31. The
agent was enthusiastic and the only one who offered a quote on the spot.
74% Kuoni 8 EASTGATE STREET
The store was clean and presentable and stood out from other agencies; it looked appealing. I was greeted by an agent and offered a brochure. But they didn’t want to help until I knew my exact itinerary, which I found dismissive, and gave me a business card. I later emailed with exact
dates and was quoted £6,508 for a nine- night trip on Kuoni’s Konnichiwa Japan
tour and £5,205 for a nine-night trip from Tokyo to Osaka on the bullet train, with flights from Manchester, via Heathrow.
Japan has become more popular in
the last couple of years. We always try and call our customers when they get back. By doing
that I’ve learnt about all the things you can see and do.
Flight Centre 48 BRIDGE STREET
The window displays were attractive and the store clear of clutter. All the agents
were smartly dressed and I was greeted immediately. The friendly consultant asked about specific dates, and sites I’d
like to visit, and suggested that May was a good time to go. He was knowledgeable and helpful, and prompt in responding
to my inquiry as I went shopping. I was given two quotes for the same Buffalo
Tours nine-night itinerary taking in Tokyo, Mount Fuji and Kyoto. The first, with
Cathay Pacific flights from Manchester on May 10, was for £4,467 and the second
was priced £4,997, with Emirates flights on April 20. Quotes, itineraries and maps were promptly emailed.
89% THIS WEEK’S WINNER
54
travelweekly.co.uk 18 October 2018
WIN!
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84
