INSIDE THIS
WEEK Contents
NEWS Hot Stories
Brexit ‘fragile and dangerous’ for travel; Franchise groups ‘threat to reputations’; LingsWings launches as Hays IG member; Broadway aims to double consortium; Hearst is media partner at the Globes
WIN!
The Ultimate Aussie Adventure with Qantas and Tourism Australia page 48
Round-up Travel Counsellors; G Adventures Cosmos/Avalon; Co-operative Travel
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Special Reports Atas: Conference returns to Birmingham 12 Club 18-30: A trip down memory lane
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Abta Travel Convention: Six-page special 16 Clia Luxury Showcase 2018
22 Talk Back P&O, Brexit, Doug Ellis, Abta convention
NEWS YOU CAN USE Product A&K, Groupcorner, Tipto
Operator G Adventures, Busabout Cruise Hurtigruten, MSC Cruises
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29 30 34
Hotel Hard Rock, Ikos Resorts, Iberostar 36
FRONTLINE Comment Sharon Fleming, Thompson 43 Readers’ Lives Becky Lockley, PTA
Mystery Shopper Chester, Cheshire DESTINATIONS
FRONT COVER Back row: Jason Waldron, Superescapes; with Broadway Travel’s Sarah Cappalonga, Angela Kaur, Leanne Clark, (front row) Jackie Wood and Ben Curran PHOTO: DEAN TOSOVIC
UK & Ireland Orkney: The heart of Scottish history
Canada Arctic: The polar region up close
56 62 Ranch holidays: Saddle up for the ride 69 BUSINESS
Round-up NDC, daylight saving time, BA 78 Back page Iata’s NDC ‘needs scaling up’ 80
Oct 18 WHAT
LUCY DID THIS WEEK
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doesn’t necessarily translate into sales. This week, we report on a new Hays IG member who is taking a novel approach to standing out from the crowd. We will watch with interest to see if customers are persuaded to book with LingsWings (page 5). Inevitably, there will be those who won’t approve of
A NOTE FROM THE EDITOR Is reputation in line of fire? S
hock tactics in marketing are always a risk. They invariably get people’s attention – but that attention
the controversial approach taken by some companies – especially the agents who have worked their whole lives to gain experience and trust. So are these new-to-travel entrepreneurs creating a buzz
that will ultimately benefit the wider industry, or are they giving established travel professionals a bad name? At last week’s Travel Convention in Seville, I moderated
a session during which retailers asked a very similar question, flagging the rise of “pyramid-style” models from the US through which people with no travel experience are recruited to sell holidays to friends and family (pages 16-21). And on my return to the office, I took a call from another
experienced agent who expressed their frustration at the number of agents taking to social media to ask for (free) advice on the most basic travel enquiries. Nobody wants to stifle innovation and creativity – and
there are plenty of examples of disruptive methods and channels becoming established in the industry. But you can understand why the many
talented, knowledgeable and dedicated agents who have worked so hard to overcome the false perception of them as ‘middlemen’ or even ‘rip-off merchants’ will be concerned that the reputation of the trade could soon be in the line of fire again.
Lucy Huxley Editor-in-chief @Lucy_Huxley
Attended a private screening with Visit Malta of an episode of The Apprentice filmed on the island – and ate Maltese delicacy, pastizzi!
Had a chat with a TV celebrity ahead of them appearing at next week’s Atas Conference in Birmingham
Spent all day Sunday helping my 12-year-old son build a travel website – in French! Très difficile!
18 October 2018
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