INSIDE THIS


WEEK Contents


NEWS Hot Stories


Fraud intelligence database yields results; ‘No-deal Brexit will not disrupt UK flights’; Agents secure £174k Cunard booking; Celebrity Edge to host 1,000 agents; Midcounties launches PTA Academy


WIN!


Round-up Spear Travels, Kuoni, Thomas Cook


A four night family break to Malta with Nickelodeon page 40


08


Special Reports Face to face: Steve Heapy, Jet2holidays 10 Jet2holidays VIP Agents’ Conference Global Travel Group Conference


12 14


Talk Back Cook, Abta, Singapore, homeworkers


NEWS YOU CAN USE Product Neilson, Jetwing, APT, Azamara 23


Operator Premier, Busabout, Funway Cruise Virgin Voyages, NCL


FRONTLINE Comment Miles Morgan


25 29


19 04


A NOTE FROM THE EDITOR Fighting back against fraud W


e saw a small but significant step forward in the industry’s fight against fraud this week with the


formal establishment of the trade’s first Fraud Intelligence Network (Fin) and its database of more than 1,000 criminals. The network aims to prevent serial fraud by preventing those convicted of offences in travel from re-entering the sector, and has had some early success (page 4). Travel Weekly is delighted to have partnered with the


Prevention of Fraud in Travel group to run the seven-week Secure Our Systems campaign, to highlight some of the issues posed by cybercrime. No travel company is immune from cyberattacks and we clearly all need to protect ourselves. The challenges of operating securely in today’s digital


environment were highlighted by hackers accessing the data of up to 500 million guests of Starwood Hotels’ brands, and going undetected for four years (back page). If Marriott International, the world’s biggest hospitality


group, can be exposed in this way, how much more vulnerable are smaller, independent businesses? Fin needs to be just the start. The sector needs more initiatives, deeper partnerships and broader coalitions to combat fraud.


34


Spotlight Get Me to the Brits, Gold Medal 39 Readers’ Lives Experience it Now Travel 44 Mystery Shopper Gloucester & Stroud 50


DESTINATIONS


Weddings & Honeymoons Six of the Best: Same-sex marriages


FRONT COVER Christine Mair, Holiday & Flight Centre; Martin Kemp; Steve Heapy,


Jet2holidays; Helen Parry, Arundel Travel; and Craig Davidson, Jet2holidays


Latin America Peru Trekking: Hiking in style


Quito: 48 hours in Ecuador’s capital


BUSINESS Travel Weekly Business Breakfast


52 Short-haul Honeymoons: Short and sweet 59 WHAT


64 71


LUCY DID THIS WEEK


Dec 6 78


Staff retention and training in spotlight Back page Starwood hit by cyberattack 80


1


2 3


Joined Jet2holidays’ Steve Heapy and Zoe Towers, and Spandau Ballet’s Martin Kemp as a judge for the Jet2holidays Got Talent contest


Flew to Miami for the naming ceremony of Celebrity Cruises’ hotly anticipated new ship, Celebrity Edge


Helped my son write an essay for school on the unique heathland ecosystem of Ashdown Forest in East Sussex


6 December 2018travelweekly.co.uk3


Lucy Huxley Editor-in-chief @Lucy_Huxley


We need clarity on the post-Brexit landscape It’s doubtful we will see a resolution of the uncertainty around Brexit next week, as most MPs seem ready to reject the exit deal the government has negotiated with the EU. Assuming that is the case, let’s hope MPs quickly find an alternative course, as chaos in March will help no one. As easyJet’s Johan Lundgren told Travel Weekly’s latest Business Breakfast (page 5), we need clarity on how things will proceed.


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