Agent seeks damages of £3k for cancelled hotel

Harry Kemble

A Cheshire-based agency is seeking damages from a bed bank, claiming it was leſt thousands of pounds out of pocket when a client’s booking was cancelled at short notice. Reserve a Hotel booked a client,

his wife and two-year-old daughter into Dubai’s Jumeirah Al Naseem Hotel through Portuguese bed bank Abreu. But a day before the holiday was due to start, the agency discovered it had been cancelled two weeks earlier. Joint managing director Samuel

Mond, who happened to be in Dubai with his family, took a taxi to Al Naseem to try to rebook his client, who spends about £60,000 a year with the agency and was already flying to the emirate at the time. In a legal leter seen by Travel

Weekly, Mond claims staff at the Jumeirah Al Naseem told him the booking had been cancelled by Abreu. Mond booked his client into the One&Only Te Palm for one night for a non-commissionable £1,500. His client paid for the remaining

Carnival fined $20m for illegally dumping waste

Carnival Corporation has agreed to pay a $20 million fine and impose tighter environmental controls aſter pleading guilty to violating probation for discharging oily waste into the sea. In 2016, the company pleaded

guilty to illegally dumping oily waste from its Princess Cruises

6 6 JUNE 2019

Samuel Mond, Reserve a Hotel

nine nights at the One&Only Te Palm aſter Abreu offered the Jumeirah Mina A’Salam hotel next door to Al Naseem. Mond was refunded for the

original booking by Abreu, but he is seeking compensation of £3,000 for the night at One&Only Te Palm and additional costs incurred for the half-board package he negotiated, and loss of profit. “Tis was booked in October and

paid for in January and confirmation of funds came from Abreu,” said Mond. “I couldn’t believe it. Tat we were

in Dubai was a bit of good fortune, otherwise I don’t know how we would

We deal with more than 30 bed banks and have never had something like this

have dealt with it. We deal with more than 30 bed banks and have never had something like this.” Abreu did not explain why the

booking was cancelled. A spokesman acknowledged the legal action and said the company had “presented alternative solutions to solve a problem that happened without our wrongdoing”.

Caroline Donaldson

Barrhead promotes Donaldson after senior restructure

Barrhead Travel has promoted head of commercial Caroline Donaldson to product and commercial director. Te new role follows a senior

management restructure at the agency chain that saw Jacqueline Dobson become president in January. Donaldson will oversee

commercial agreements, product development and business development for all areas of the business, including cruise. Her promotion follows

the departure cruise business development director Catriona Parsons, who leſt at the end of May. Donaldson has been with the business for 16 years, having started as a part-time long-haul consultant. In 2007, she was appointed

business development manager. She said: “I’m looking

forward to the next chapter, including

working with our cruise

partners.” › Dobson: Comment, page 18

ships, was fined $40 million and put on probation with a court-appointed monitor to ensure it was complying with environmental standards. But on Monday, before a judge

in the US, it admited it had violated the terms of its probation, including falsifying training records and rushing to clean up ships ahead of visits by a court-appointed monitor. As well as the new fine, Carnival

has agreed to 15 additional audits of its ships, to improve training and waste management, and beter report incidents of environmental damage, to setle the case.

Administrators appointed after failure of Cuba Holidays parent The Holiday Place

Begbies Traynor has been appointed as administrators for Cuba Holidays parent Te Holiday Place, which collapsed last week. Te tour operator failed with 450

customers abroad and 2,500 forward bookings on May 29. Begbies said all bookings were

Atol-protected and Abta-bonded, and it was emailing customers on holiday or with a future booking with advice.

A number of agents were impacted

by the collapse. Sam Briggs of Avista Travel in Clitheroe, Lancashire, worked until 10pm to rebook a couple due to go on a Cuba Holidays trip for their honeymoon in July. Turnover at the company dipped

in 2018 to £33.8 million from £36.4 million in 2017, but directors said they were “optimistic about future trading”. Te company employed 44 staff.

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