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FRONTLINE Oxford


Sea Breeze Beach House, Barbados


kuoni 101 QUEEN STREET


IMPRESSIONS: The shop was tidy and the agent looked professional. There were very few brochures on display.


SERVICE: The shop was fairly busy as I arrived, and I made eye contact with an agent, who was serving other customers. I had to wait just over half an hour before I could see an agent to discuss my requirements. The agent was friendly, attentive and enthusiastic, and talked about Barbados, as they had been there several times so knew about the different areas and activities available. Travel insurance was mentioned. I was given a business card and quotes were sent via email.


QUOTES: Both were for seven-night all-inclusive Kuoni holidays in Barbados, departing from Gatwick with British Airways in July. I was advised that Barbados does not have hurricanes or storms in July so it would be perfect for us. The first quote was for Crystal Cove by Elegant Hotels in a one-bedroom pool view suite, for £5,733. The second was a one-bedroom suite at Turtle Beach Resort – another Elegant Hotels property – for £5,603. Both were upmarket, family-friendly hotels with kids’ clubs and pools.


OVERALL: Apart from the long initial wait, the shopper received great service, lots of choice and good quotes, although slightly over budget.


73% travelweekly.co.uk


trailfinders 105-106 ST ALDATE’S


IMPRESSIONS: The shop was tidy and there were very few brochures on display. The agent looked tired.


SERVICE: I was approached by an agent with a smile and asked to take a seat as someone would serve me shortly, but I had to wait eight minutes. The agent didn’t have extensive knowledge about suitable hotels or destinations, and was not sure about the hurricane or rainy season. I had to prompt the agent for details about flights and accommodation. The agent gave me a business card and later emailed me. I would not have booked the holiday with this agent.


QUOTES: They could only give me one detailed quote in the shop, which was for 10 nights in July, flying from Gatwick with British Airways. It was an all-inclusive holiday at Now Larimar Punta Cana in the Dominican Republic, for £4,816. I was told this is the best location and an ideal family hotel. The beach is two minutes from the hotel and has a kids’ activity club. A second, handwritten quote was given to me with the price for the same holiday at an alternative hotel – Dreams Punta Cana Resort & Spa – for £4,722. I was advised I could book this on their website.


OVERALL: The agent appeared tired and just seemed to want to finish the transaction.


56% 6 JUNE 2019 33


Elite Island Resorts offers eight all-inclusive beach properties in the Caribbean. ANTIGUA: Galley Bay Resort & Spa; Hammock Cove Resort & Spa; St James’s Club & Villas; The Verandah Resort & Spa; and Pineapple Beach Club BARBADOS: The Club, Barbados Resort & Spa SAINT LUCIA: St James’s Club Morgan Bay ST VINCENT & THE GRENADINES: Palm Island Resort & Spa. As well as all-inclusive Caribbean holidays in beachfront locations, Elite Island Resorts offers family- friendly and adult-only resorts, and free wedding and honeymoon packages. eliteislandholidays.com


THE TOP-SCORING AGENT EACH WEEK BAGS A


£25 AMAZON OR LOVE2SHOP


VOUCHER, COURTESY OF ELITE ISLAND RESORTS


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