search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
WANTED


A mum, dad and their toddler want a holiday in the Caribbean. They would like facilities and services that would be suitable for a


two-year-old and want to avoid the hurricane season and guarantee good weather. They don’t know which part of the Caribbean would suit them as they are first-time visitors, so they need advice about flights, airlines, airports and family-friendly resorts.


BUDGET: £5,500 THE VERDICT


The mystery shopper was extremely impressed by the enthusiasm and product knowledge encountered at the Virgin Holidays shop, and the second quote in particular hit the mark. The Kuoni agent was also keen and well-informed, although the shopper was disappointed with the long wait. Unfortunately, the Trailfinders agent seemed tired, and lacked the knowledge and enthusiasm displayed at the other agencies.


WINNING AGENT


PERSONAL HOLIDAY ADVISOR Bick-wah Minhas


We have a lot of enquiries for the Caribbean. It has plenty to


offer families,including toddlers, with programmes to keep children entertained. I have had training courses from Caribbean operators and I take into account kids’ pools, entertainment and dining options.


SCORING SYSTEM


10% Appearance/first impressions 25% Customer service 25% Advice and product knowledge 25% Holiday details 15% Overall experience


Get inspired to


sell the Caribbean with our 8 of the Best Cities and cruising features


› pages 40 and 49


OVERALL: A great experience, resulting in a good deal and a happy customer.


91% 32 6 JUNE 2019 travelweekly.co.uk


virgin holidays WESTGATE CENTRE, QUEEN STREET


IMPRESSIONS: The store was very tidy and staff were smart and pleasant. There was a wide selection of brochures to browse.


SERVICE: I was greeted immediately with a smile by a friendly, enthusiastic agent. She was attentive and excited about the holiday – and knew a lot about the destinations and hotels that would best suit my family’s needs. We discussed travel insurance but no quotes were given. She showed a genuine interest in my holiday, offering me different choices and locations. I enjoyed this visit and would have bought the package if I had been a real customer. I will also recommend the agency to friends and family.


QUOTES: Both were for seven-night all-inclusive packages with Virgin Holidays in July, flying with Virgin Atlantic from Gatwick. The first was a standard room at Hotel Sol Palmeras in Varadero, Cuba, for £3,153. The hotel is near the beach and has a big pool and a kids’ club. The second hotel was in an Oceanfront Junior Suite at the Sea Breeze Beach House in Barbados for £5,598. It matched my requirements very closely, offering facilities such as a kids’ club and babysitting services.


THIS WEEK’S WINNER


8


of the BEST


CARIBBEAN CITIES


Swap sun loungers for city sightseeing with Jo Cooke’s guide to interesting urban escapes


i 40


t’s easy to overlook the cities of the Caribbean, and only have eyes for the glorious sun, sea and sand that grace just about every brochure cover for the region. However, if you encourage clients to take a day trip to the capital or


an excursion to another urban hub, they can experience a completely different side to their holiday destination. There’s the chance to glimpse everyday life, sample the culture and dip into the history, not to mention getting stuck in to some serious shopping – and you might just boost your commission into the bargain.


6 JUNE 2019 t ravelweek l y.co.uk TWE_060619_042-047.indd 40


1


falmouth, jamaica Jamaica’s most striking cruise ship port, Falmouth envelops visitors in historical and architectural splendour, with street upon street of Georgian houses, many meticulously restored. In the 1700s this was the island’s most affluent spot, and had mains water even before New York City did. Check out Water Square and its fountain; the ancient Anglican Church of St Peter; poet Elizabeth Barrett Browning’s former home; and the church named after fellow resident and abolitionist William Knibb, where shackles are buried in a coffin to symbolise the death of slavery. Book it: The Falmouth Heritage Walking Tour tour costs $30 for adults and $15 for children, with 20% agent commission on bookings. info@falmouthheritagewalks.com


2


04/06/2019 14:36





Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80