Make mental health a priority for 2020 A NOTE FROM THE EDITOR
This week’s continuing coverage of the impact of the Thomas Cook collapse on Freedom members is the latest reminder of how work issues can have an impact on both mental and physical health. And we are grateful to those – including three former Freedom
members – who have spoken in our latest Mental Health Matters feature on stress and anxiety to help others facing similar challenges (page 16). The Mental Health Matters series was launched to help eliminate the stigma surrounding mental health, assisting those in the industry to talk more openly and encourage best practice to support those in the workplace and their customers. The response we have received from companies and individuals across the industry means we will continue to focus on the issue
throughout 2020. In the coming months, we will publish more features, and host events and debates including a special Travel Weekly Business Breakfast in association with Deloitte and the Mental Health Foundation on May 5. Throughout the series, we have been indebted to the MHF for its guidance, so we were delighted to be able to raise more than £5,000 for it at the Globe Travel Awards last month (page 12). You can hear from industry leaders who supported the appeal and can still donate at tinyurl. com/globesappeal. We hope the courage of all those who contact us to tell their stories will help ensure the industry continues to make positive mental health a priority for the year ahead.
WHAT LUCY DID THIS WEEK
OHad a fantastic time with 30 members of the cruise industry on the
Cruise.co.uk sales conference in the ski resort of Obertauern, Austria.
OCaught up with Europe’s largest commercial radio company Global to hear about its plans for the travel industry for the coming year.
Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS
Vertical group ‘rescued’ Freedom PTAs 4 Nuttall issues coronavirus fees plea
5
Hays Travel apprentices meet the PM 6 Barrhead new stores; Tailor Made deal 8 AmaWaterways’ Stuart Perl leaves Emerald to launch first ocean ship
FRONT COVER Cover Star Cornel
Schalkwyk returns to Walt Disney World Resort Florida 20 years after her first visit page 44
Photo: Steven Diaz
NEWS YOU CAN USE Product
Inghams, Visit Orlando, Wizz Air operator
Eurostar, Arena Rail Holidays FOLLOW US:
travelweekly.co.uk 25
Indus Experiences, Sunvil, Jet2, Titan 26 rail
Cruise Celebrity, MSC, Star Clippers, Royal 32
30 @travelweekly
The interview James Thornton, Intrepid Travel
Special report Mental Health Matters: Stress
10 12
14 16
Seven Seas Splendor shakedown cruise 18 Comment
Giles Hawke: Better yourself with books 20
OMade my daughter’s day by taking her to play with our neighbour’s new Australian terrier puppy. I want one!
FRONTLINE Get Social
Cook, Flybe, CAA, Kuoni, Triangle 39 Readers’ Lives
Cover Star: Cornel Schalkwyk diary of an agent
44
Kim Kent: The client who needed a rest 50 this week in…
A look back at 1975, 2000 and 2010 54 Mystery Shopper Harrogate agents seek Canada trip 56
DESTINATIONS Family holidays
Easter 3 Ways: Tots, tweens, teens 58 Football: Q&A with Football Escapes 67
Run Disney: Sporty family fun in Paris 69 Asia
Kerala: Take it slow in southern India 72 48 Hours: Jakarta, Indonesia
79
BUSINESS NEWS BTA Winter Conference, London
travelweeklyuk
EasyJet offset pricing; Tui; Clia claim 87 Government clarifies travel rules
86 88
@travelweeklyuk 6 FEBRUARY 2020 3
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