GREY MATTERS
for him internally, to avoid discriminating against him. Meena is overwhelmed by this advice.
She wouldn’t want to keep an employee who is unable to do his job, but she also does not want to discriminate against him. Despite her line manager disagreeing, she offers Hiromi a formal assessment, but he brushes it off, possibly out of fear of being discriminated against. To make things even more complicated,
Meena is unhappy in her current job and has been applying for others. She has recently had an interview at a competing firm and will have her second interview in a couple of weeks.
What should Meena do next? 1. Wait to find out if she gets the new job and then quit her current one and not worry about Hiromi. The culture of the company is not great and her line manager hasn’t been very helpful, so maybe she should be the one to pick up the pieces.
2. Ask Hiromi for evidence of his disability or insist that he is formally assessed, and speak with HR again about what this could mean for his employment. She might have to keep him and recruit another person to support with the role or find him another role internally. This will upset her line manager and might affect her perception of her performance.
3. Raise the issue with a senior stakeholder at her organisation in the hope that they will provide better guidance than her line manager. She doesn’t want to be seen as a weak leader, but her line manager was not helpful and her advice conflicts with HR’s recommendations.
4. Take matters in her own hands and be as impartial as possible, not letting Hiromi’s potential ADHD get in the way of the company’s performance. This means transferring him to another department or terminating his employment, but this might have a detrimental impact on Hiromi’s mental health.
Message received: The verdict
This Grey Matter, published in the March 2022 edition of The Review magazine, presents a remote working environment in which Rob learns that information he received might not be recordable and auditable as per the regulatory standards. He has raised the issue with his manager and is told not to worry, so what should he do now?
Suggested solutions and results are as follows:
1. Agree with his manager. The data transfer over WhatsApp took place over a month ago. There is nothing more that can be done right now. (1%)
2. For his own peace of mind, Rob should ask Kiran if she deleted the document on her WhatsApp to ensure there will be no further data issues. (4%)
3. Rob should speak to the data protection officer casually without giving any specific details, as he does not want to be seen to be contradicting his manager. (20%)
4. Rob should report his manager to the data protection officer, as he knows something does not feel right and his manager’s inaction is incorrect. (75%)
Responses received: 367
The CISI verdict Globalisation and technology have allowed organisations to be internationally based with colleagues and clients from across the world. But it also increases the opportunity for data exploitation.
Rob was sent information from his client abroad on his business phone via WhatsApp, but subsequently realises that something may have gone wrong.
Rob has raised a concern with his colleague and is advised to ‘speak up’ to his manager. Rob’s manager, however, tries to ensure that the issue isn’t reported any further.
Asking Kiran if she deleted the document on her WhatsApp (option 2) doesn’t transparently deal with the issue at hand. It may help confirm whether the document is still on the app, but doesn’t identify if the data was intercepted at any point. Speaking with the data protection officer casually (option 3) may help to keep everyone anonymous, but it doesn’t provide the data protection officer with the full picture.
WHAT WOULD YOU DO? Visit
cisi.org/message to share your views. The survey results and CISI’s opinion will appear in the November 2022 edition of The Review.
CISI.ORG/REVIEW
Our recommended solution is option 4. Rob should feel that something is not right. By speaking with the data protection officer, he will be better guided on the next steps.
Should you wish to suggest a dilemma or topic to be featured in a future Grey Matter, please email
ethics@cisi.org.
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