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Sector


voices


TO MARK OUR 30TH ANNIVERSARY, JANE PLAYDON, REVIEW EDITOR, SPEAKS TO FINANCIAL SERVICES PROFESSIONALS FROM AROUND THE WORLD TO GAIN A SNAPSHOT OF THE SECTOR NOW AND HOW IT MAY LOOK IN THE FUTURE


O


n a sunny spring morning in a studio in London, we filmed a diverse group of members chatting about their perspectives and concerns about the sector, and


connected with financial professionals from outside the UK to gain a global perspective. Their responses show that people skills, such


as adaptability, teamwork, and empathy, are as important as ever, and will remain so in the future, despite or because of continuing technological progress. Concerns about the sector include slow


progress in adapting activities to achieve net zero; the impact of virtual assets such as cryptocurrencies and non-fungible tokens (NFTs), with some interviewees equating trading in virtual assets with gambling and others saying that they are misrepresented as investments; regulatory divergence and the ability of the sector to keep up with the pace of change, and to handle ‘know your customer’ requirements. Everyone agrees on the importance and


benefit of true diversity, with some fantastic suggestions about implementing it, including moving beyond a focus on looks and cultivating interest and awareness among diverse groups.


Looking ahead Key skills needed in the future, picked from the eight listed in the Future skills framework by the Financial Services Skills Commission, include adaptability, agility, and user experience, according to our interviewees, who were asked to select the two they thought were most important. The wealth of experience between everyone


who took part translates to some great advice for those thinking of joining the sector. Read all the interviews in full at cisi.org/sectorvoices.


TOPICS DISCUSSED IN THE VIDEO BUILD ON KEY MESSAGES FROM OUR ONLINE ARTICLE. READ EVERYONE’S THOUGHTS ON THESE AND WATCH THE VIDEO AT CISI.ORG/SECTORVOICES


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