Ironically, however, the generally passive acceptance by passengers of the liquids ban over the past decade has made it harder to generate interest in developing this technology; so the company behind it has switched to focus on detecting explo- sives in electronic devices.
Unsurprisingly, the confusion and un- certainty surrounding airline safety this year has seen the issue rise smartly up the corporate agenda. The latest tracking poll of travel managers, undertaken by ACTE and
American Express Global Business Travel in July, revealed that some 37 per cent had experienced increased interest from corpo- rate travellers relating to safety issues as a result of the surge in publicity over airline safety. “Another 35 per cent said enquiries have remained stable – after a majority had already reported increased concern in April this year,” it added. But have such concerns translated into effective changes in travel policies? ACTE executive director Greeley Koch thinks they probably have, but warns, “travel managers cannot afford to be complacent when it
Managing risk for corporate travellers
“All business travel must now be booked with our travel management partners, which enables oversight of all travel by corporate security. Our new ‘Travel ASSIST’ app, which we developed with security specialists Anvil Group, underpins the travel risk framework, enabling employees to view their itinerary, access travel guidance and monitor risk information and incidents in their destination.” Kate Loades, VP insurance, risk and health & safety, Pearson
“Proactive policies include our travel security policy, our partnership with International SOS and an in-house ‘horizon scanning’ capability. Others are more reactive – such as our Global Security Operations centre – and are able to detect and respond to incidents and invoke our 24/7 crisis team.” Daniel Salomonsson, director, risk & compliance (EMEA & APAC), Thomson Reuters
“All travel risk materials, including pre-travel checklists and during-travel contact details are on a dedicated area of our intranet. We also offer an online risk assessment tool for employees to assess their destination of travel. Travellers to high- and extreme-risk locations are provided with a bespoke risk assessment, as sometimes use of close protection is required.” David Munro, head of operation risk, DLA Piper
“Peer-to-peer training is the cornerstone of our travel risk management, and we make great use of local staff and suppliers overseas to monitor and provide specific advice to our travelling employees. All our employees must arrange their travel through a nominated agent to ensure we are fully aware of who is travelling where and when.” Colin Campbell, head of risk management, Arcadia Group
Source: Travel Risk Management 2017, a report produced by Airmic, the UK association for risk managers and insurance buyers
comes to worst-case scenario planning.” The ACTE survey, however, suggests that many travel managers have actually heeded the warnings: 83 per cent already utilise travel- ler locating tools, while 79 per cent provide proactive safety communications. But 45 per cent said they wanted more support from their TMC. Wings Travel Management has coinci- dently offered this recently by launching a new ‘risk & alert’ portal called goSecure, which tracks travellers and enables them to receive personal alerts. Such tracking technology is currently ‘flavour of the month’ in the travel risk management sphere, although with perhaps some justification given the raised threat level. “Our consultants can view travellers on interactive maps, track exactly what stage each traveller has reached on their itiner- ary, and send fast and relevant notifications to travellers and bookers if someone is at risk,” explains Wings COO Paul East. But sometimes the technology involved is ahead of what the corporate travel manager wants, suggests Karen Janssen, chief information officer (EMEA) at Cor- porate Travel Management. She notes that while clients want to talk more frequently about “such techniques as utilising geotag- ging or mobile tracking, few have actively pushed for them to be implemented as they are not widely available within many travel technology applications at present.”
Yet for all the concerns about aviation safety so far this year, that incident with the air marshal’s ‘forgotten’ gun on board the Delta flight – while worrying in ret- rospect – cannot mask the fact that flying remains incredibly safe: 2016 was the second lowest year ever (after 2013) for air fatalities worldwide, according to Airline Safety Network. But the US – the country in which powered flight was invented – has a more remarkable recent record: last year was the seventh straight year in which nobody died in a crash of a US-certified scheduled airline operating anywhere in the world.
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