WORST EVER YEAR FOR RAIL DELAYS IN 2018
RESEARCH BY CONSUMER GROUP Which? estimates that rail passengers lost nearly 4 million hours to severe delays last year, equating to 448 years. The total number of hours – 3,928,560 – affected 8.1 million journeys in 2018, with Which? saying this means about 80 trains a day were significantly delayed, meaning they were more than 29 minutes late.
There were also a total of 241,932 cancelled trains – 660 services
per day, according to the data. Which? says the figures mean 2018 was the worst ever for delays and cancellations since comparable records began in 2011. Despite the rise in figures, rail passengers only claimed
compensation for 34 per cent of journeys. Which? says it has written to the Office of Rail and Road to demand the introduction of automatic compensation across the network.
Technology and risk to be focus at GBTA
TRAVEL MANAGERS FAIL TO OPTIMISE BOOKING TOOLS
WHILE 92 PER CENT of travel managers say they have adopted online booking tools, a recent survey has found more than half admit they don’t communicate regularly with employees about the value of such solutions. According to a new report by ACTE and American Express Global Business
Travel, only 47 per cent of travel managers educate their travellers on a regular basis about their company’s booking tools. Shockingly, 8 per cent said their organisation has never communicated with
employees about booking tools – not even during the onboarding process. And while 81 per cent said their business has a mandate in place requiring staff
to book travel through company tools and platforms, 5 per cent of those admitted adoption is currently lower than 10 per cent. Low adoption rates have caused worry among travel managers, too; 56 per
cent expressed concerns over duty-of-care, while the same percentage were apprehensive about employees booking outside of policy. Fifty-five per cent said they believed the company may be missing out on opportunities to save money. Ninety per cent of those surveyed agreed that optimising online booking tools for company policy and preferred options was moderately or extremely important.
buyingbusinesstravel.com
DELEGATES AT THIS YEAR’S GBTA Conference, in partnership with VDR, will hear how a major pharmaceutical and life sciences company engages with its travellers globally. At the event, which is being held
in November in Munich, Bayer AG will share a case study on “Travel Engagement – A traveller journey”, revealing the platforms used from rules engines to machine learning, data competences and tailored messaging. Other educational sessions
will include the accommodation committee’s report on the millennial travel workforce and the demand for extended stays and alternative accommodation options to hotels. In addition, GBTA’s European risk
committee will run an introduction to incident management. More details, including keynote
speakers, will be announced soon at
europeconference.gbta.org/
2019 JULY/AUGUST 27
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