When Global actually is Global…


Worldwide business travel spend will reach $1.6 trillion by 2020. That’s the same as the US government has spent in the war on terror since 9/111


.


As spend rises, so does the criticality of travel management. In 2016, half of corporates spending £500,000+ on travel contracted with a single TMC for managed travel services worldwide2


. Single sourcing off ers the corporate visibility


of spend, traveller tracking and compliance as well as savings.


Travel programmes are increasingly global. The proportion of corporates with over 20 countries in their programmes rose from 17% in 2001 to 49% by 20113


.


This was driven by the same factors that make single sourcing so attractive to travel buyers. In addition, TMC consolidation and technology has enabled leading TMCs to off er both online booking tools and a more ‘high touch’ service where required.


Networks not working


In business travel, global doesn’t always mean global. The corporate buyer has alternatives to the single TMC relationship.


Not all TMCs have in-country teams like FCM. Many work with local partners or franchises. Most global TMCs own their offi ces in key locations but smaller agencies will invariably be consortium or network members - which is


fi ne providing service levels are consistent and data is consolidated.


These networks claim to off er global control supported by local content and knowledge, but in reality they use diff erent technology and reporting systems, making consistent service virtually impossible. Scratch beneath the surface and you’ll often fi nd confl icting processes, cultures and contractual arrangements.


The value of local content and expertise explains why FCM’s 90+ in-country teams are all fully-trained. Having teams on the ground who understand their local markets, but who have the common technology platform and processes to use that knowledge is the hallmark of a truly global TMC.


New business enquiries: salesuk@fcmtravel.co.uk Visit fcmtravel.co.uk to fi nd out more.


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