Round-up | NEWS CONTENTS
NEWS, COMMENT & OPINION 4 News
A roundup of the latest KBB news 18 Pets in showrooms
Your furry and feathered friends from showrooms around the country
21 People
The industry’s movers and shakers 23 Wayne Dance
The InHouse MD on why retailers who adapt will continue to thrive
25 Paul da Silva
The retail consultant spells out the dos and don’ts of running a sale
27 Jo Cole
Why Häfele’s product manager wants you to embrace accessible design
29 Judith Harrop
The designer wades in on the timeless debate of charging for your designs
PRODUCTS & SUPPLIERS
38 Payment structures Money upfront or after? The pros and cons of each approach for retailers
40 - 45 Market and design trends special
It’s been a year of change, but how will that impact product design and development and shape the KBB market as a whole in 2022?
RETAIL
60 Case Study: The Tap End A spa-like room with a homely feel
64 Showroom of the Month West One Bathrooms’ new showroom in Tunbridge Wells
Obsidian Interiors: Why this retailer is branching out into homewares pg 56
kbbreview.com
Follow @kbbreview on Twitter for news and live updates from events
kbbreview.com for news, views, blogs, jobs, features and subscriptions Editorial Editor
Rebecca Nottingham 020 8515 2073
Advertising
Managing director
Julie Williams January 2022 ·
Commercial director Tara McTigue
Sales manager Dean
Buckingham
Account manager Lizzie
Keshishian
Account manager
Alan Rogers
Deputy editor Vicki Evans 020 8515 2045
Sub-editor Chris
Frankland 020 8515 2025
News and features writer Matt Baker 020 8515 2051
Art editor Erica Warden 020 8515 2145
Owner Patrick Taylor
Managing editor Andrew Davies
Digital designer strategist Matt Balmer
Production and design editor Jodie Byrne
For marketing
communications across different brands and media platforms contact: Managing director Julie Williams 020 8515 2150
For print and online advertising contact: Commercial director Tara McTigue 020 8515 2071
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3
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Profi le: Getley How this British kitchen manufacturer is expanding rapidly pg 46
The kbbreview retailer survey: Read the results of our exclusive survey pg 30
EDITOR’S COMMENT
THE RESULTS ARE IN…
W
elcome to the fi rst issue of 2022. Kbbreview is the lead media partner of the kbb Birmingham show in March and this issue marks the start of our build-up to the biennial event. With that in mind, it seemed like the ideal time to assess the health of the independent KBB retail sector. So, as in 2018 and 2020, we’ve carried out an exclusive in-depth survey of 300 independent retailers from across the
UK to fi nd out how they rate the health of their business, the industry and their suppliers.
Our questions focused on various themes and the responses we
received not only revealed how those businesses are faring, it also highlighted average order values, the biggest challenges currently facing retailers and what they really think of their suppliers. Just like previous surveys, for balance, we also asked a representative sample of 100 kitchen and bathroom suppliers to give us their views on some key areas. You can read the full results and conclusions of the survey on pages 30-32. Elsewhere in the issue, we have an exclusive interview with Dr Markus Miele (pgs 34-36), the joint owner of arguably one of the biggest KBB brands – Miele. He talks openly about the supply challenges that have plagued the industry since the start of the Covid pandemic two years ago and how the experience has helped shape the future of the brand. We’ve also included a market and trends special (pgs 40-45) that assesses how factors such as Covid, Brexit and supply shortages could affect product and design trends moving forward. There’s also an interview with Staffordshire-based kitchen manufacturer Getley (pgs 46-48) which has grown so signifi cantly since our last visit in 2015, it had to open a second factory to keep up with demand. As always, we would love to hear your views and comments on the KBB industry. Just email me at the address below.
Rebecca Nottingham, editor
rebecca@kbbreview.com
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