COMMENT AND OPINION | Letters Letters
Not shedding any tears over Bathstore
When will the discounters learn?
I REALLY DO feel for the staff at Bathstore... [
kbbreview.com, June 26] it can’t be a good time at these large ‘high-street’ chains and online sellers that we see being affected in all industries at the moment. We’re always coming up against the
age-old internet and discount sellers, and we keep seeing them fail. It’s a trend that I can’t see ending any time soon. When will these discounters realise
that price is only a short-term motivator to purchase for most consumers? Once you get over the cost of the thing,
you start looking at the quality and backup for the product. Yes, price is important to the customer, but in the bathroom game, it’s not the main driving factor. We are only a small, independent
showroom, but it’s customer service and quality with us that win over price. We have a local Bathstore close to us and I was always confused by the constant offers
advertised in the window saying “50% off”. Followed by seasonal offers of a further 10% off this, or 20% off that. All this ever did was confuse the customer and also make them suspicious that the sales offers may not be genuine. Better Bathrooms is another that doesn’t seem to have learnt anything from its collapse earlier in the year. Go on to its website now and you’ll see ‘up to 70% off’ banners. Surely this is unsustainable? I have always thought this was a failing
model. You’ll fi nd not many independents going down the discount route or ‘matching the internet’, as it is proving to be a dangerous road to go down. The sooner these large chains and online retailers realise that discounting heavily just harms our industry, and there is no need for it, the better for all concerned.
Troy Dark, proprietor, Wadebridge Bathroom Studio, Wadebridge, Cornwall
kbbreview.com for news, views, blogs, jobs, features and subscriptions Editorial Editor
Rebecca Nottingham 020 8515 2051
Advertising
Deputy editor Vicki Evans 020 8515 2045
Sub-editor Chris Frankland 020 8515 2025
Art editor Colin Cooper 020 8515 2145
Managing director Patrick Taylor
Managing editor Andrew Davies
Digital designer strategist Matt Balmer
Production manager Katie Powell
For marketing
communications across different brands and media platforms contact: Commercial director Julie Williams 020 8515 2150
Commercial director
Julie Williams 30
Sales and marketing manager
Tara McTigue
Account manager
Lizzie Keshishian
Account manager
Alan Rogers
Account manager
Henesh Chotai
For print and online advertising contact: Sales and marketing manager Tara McTigue 020 8515 2071
Subscriptions
To subscribe to kbbreview or change your subscription details Email:
kbbreview@escosubs.co.uk Tel: 01371 851894 Web:
kbbreview.com/subscribe
Kbbreview is a controlled circulation publication mailed free to registered readers who meet our terms and conditions. Otherwise, subscription rates are £98.40 per annum plus £24 post & packing (single copy £1 + £2p&p). Overseas subscriptions are £169 plus £48 post & packing.
Taylist Media takes your privacy very seriously and will not share data you provide us with any third parties. For our full and updated privacy notice please see
taylistmedia.com/privacy.
ABC certifi cation
1st January - 31st December 2018 - Average net. Circulation 15,114. Total net circulation for audit issue dated December 2018 – 15,393 – 100% individually requested by registered readers.
kbbreview · August 2019
AS MUCH AS I feel really sorry for any poor staff who might end up being made redundant, I for one am not shedding tears over the fact that Bathstore has gone into administration [
kbbreview.com, June 26]. We independents have suffered much through the likes
of ‘bargain basement’ outfi ts who think they can work on tight margins forever and a day while we have had to be realistic with our pricing. I hope no customers lose out, but again won’t really feel
sorry for them. Many of my customers who bought tiles off me said they went to Bathstore for the sanitaryware.
Ashok Prema, manager, Ash Kitchens and Bathrooms, Wolverhampton
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80
