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That’s our promise. We’ll be there for you.” Oglesbee has personally followed through on that promise by immediately flying out to help customers whether it was a holiday or not.





Becker considers its people and their services as part of the product, Gonzalez adds; that includes him and the sales team, engineers and technicians. Their technology provides the tools to solve problems in shipping, repair, production or the field.


During brainstorming, the Becker team focuses on ways to help pilots do their jobs, such as providing more information, saving time, offering a different audio reception perspective, or enabling the pilot to make a decision faster, Gonzales said. All these results could help save a life on a search-and-rescue mission or law enforcement call.


We’re not creating products; we’re creating solutions to problems. That is our promise.


The Becker brainstorming team also constantly thinks about ways to be more responsive – how to speed up repairs, how to ship products faster, how to provide customer onsite support quickly, Gonzales related.


“The Becker promise to my way of thinking as an operator is that when you’ve got a problem, we’re going to be there,” Benson said. “Service is what Becker’s all about. It’s real easy to buy equipment; it’s real difficult to maintain it.” As a prime example of Becker’s maintenance expertise, Benson points to the DVCS6100 system, the first-ever digital voice communication system to be fully ETSO and TSO certified. It carries an extraordinary 10,000-hour MTBF. “That’s service to me,” Benson said. “Something you can put in an aircraft and run it for years and forget about it. But when it breaks, we’ll be there to help you.”


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