COVER STORY


operations. The first 3 years have already resulted in valuable improvements which enhance the level of support provided to customers.


UK National Service Centre


Comprehensive UK based service and dedicated field engineers demonstrate Mindray's steadfast commitment to helping clinical engineers and caregivers maximise their technology investments to manage costs and improve patient outcomes. Located in Huntingdon, Cambridgeshire the Mindray UK National Service Centre prides itself on cost-effective repair and rapid turn-around. Mindray also offer advanced biomedical technical training to enable customers to fully manage their own equipment should they wish.


Customer Satisfaction


A recent, comprehensive customer satisfaction survey of 89 clinical engineering and procurement departments highlighted that Mindray UK has a net promoter score of 52.9%, which is in the top percentile when compared to the industry average. Results also showed that customers were most satisfied with ‘the quality and suitability of products’, the ‘knowledge of the account manager’ and ‘value for money’. And when asked to provide three words to describe Mindray, the most common answers were ‘value’, ‘quality’ and ‘reliability’.


Royal Papworth's Seal of Approval


Mindray has recently provided the Royal Papworth Hospital with comprehensive


AUGUST 2019 Mindray UK team and headquarters in Huntingdon.


patient monitoring throughout the new facility in Cambridge. As the UK’s leading heart and lung hospital, clinicians now use one of the most advanced connected monitoring solutions in the UK, to help provide some of the highest levels of care. A winning combination of Mindray’s state- of-the-art technology, a flexible approach and willingness to go “the extra mile”, has resulted in high levels of clinical approval and customer satisfaction. Eamonn Gorman, Chief Nursing Information Officer and EPR Manager at Royal Papworth commented: “I’m surprised at just how quickly Mindray delivered on our integration requirements. The team have been phenomenal.”


Mindray global headquarters in Shenzhen, China.


Mindray House, Kingfisher Way, Hinchingbrooke Business Park, Huntingdon, Cambridgeshire PE29 6FN


Email: ukmarketing@mindray.com Phone: 01480 416840 Website: mindrayuk.com @MindrayUK


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